Job Description

At parcelLab, we’re reshaping how the world’s leading brands manage the post-purchase experience.


Our post-purchase platform helps companies like John Lewis, Chico's, Yeti, AllSaints, and others transform every touchpoint into moments that drive customer engagement, build loyalty, and create customers for life.


We’re currently looking for a

driven, analytical, and people-first People Operations Generalist

to join our team in Munich!

The Role:

-------------


As a

People Operations Generalist, y

ou’ll own day-to-day

People Operations for Germany

while also supporting employees across the

UK, US, and EoR locations

.


This role is ideal for someone with a strong attention to detail, a data-oriented mindset, and a desire to grow into a broader, multi-region People Ops career. Working closely with our Director of People Operations & Talent Acquisition, you’ll help shape a consistent, compliant and high-quality employee experience.

What you’ll do:

-------------------

Coordinate monthly

German payroll inputs

, ensuring accuracy through careful checks and clear documentation Support

benefits administration

and maintain precise records across all platforms and providers Apply your understanding of

German labour law

to ensure compliance across HR processes Manage operations at all stages of the employee lifecycle, ensuring accurate and consistent execution while proactively identifying opportunities to enhance People Ops processes. Maintain clean, reliable HRIS data; proactively identify gaps, errors, or opportunities to streamline Provide structured and thoughtful People Ops support for employees across Germany, the UK, US, and EoR countries Collaborate with global partners on payroll, benefits, and People Ops alignment Support culture and engagement activities for the Munich hub Own

light office management

tasks with operational excellence and strong organisational habits

What you will bring:

------------------------

2–4+ years of HR/People Ops experience in Germany Strong understanding of

German payroll processes

, benefits, and statutory requirements Working knowledge of German labour law Fluent German (C1+) and strong English communication skills

Exceptional attention to detail

— you spot inconsistencies, errors, or missing info quickly

Analytical thinker

who can interpret data, identify themes, and improve processes Highly organised with strong prioritisation skills A growth mindset — eager to develop into a broader, cross-regional People Ops role A collaborative team player with strong interpersonal skills Ability to work onsite in our Munich hub several days per week

Bonus Points:

-----------------

Experience supporting teams across multiple countries (UK, US, or EoR models) Strong HRIS or systems experience; comfortable navigating data and/or spreadsheets Prior exposure to office management or workplace operations Passion for process improvement, documentation, standardisation

Our Career Competencies: How We Work Together

-------------------------------------------------

Own Your Stuff

Take responsibility. Follow through. Be the person people trust to get it done — even when it’s messy.

Find the Signal in the Noise

You simplify complexity, focus on what matters, and help others do the same.

Be Curious, Be Bold

You grow fast, challenge what’s not working, and find smarter ways to get things done.


Work smarter — with a little help from your robot friends.

Make the Experience of Working With You a Good One

Collaboration should feel good — not just efficient. Be kind, clear, and constructive, especially under pressure.

Perks & Benefits:

Plenty of room for your own ideas...space to try, fail and learn!


Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities


Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll help cover the costs


Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning


?? Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health


Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites


Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!

About parcelLab:

parcelLab’s platform unifies every touchpoint from customer conversion, order tracking, delivery, returns, and engagement into one seamless ecosystem that not only reduces friction but actively drives repeat purchases, transforming post-purchase into a competitive advantage.


It’s all in a day’s work for us:

Monitor over six million shipments per day 175+ countries across the globe use our tracking pages 1000+ brands use parcelLab for their post-purchase experience Shipping data comes from more than 350+ carriers worldwide, including DHL, FedEx & DPD 150+ employees around the globe, driving innovation together

Equal Opportunities:

parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.


Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.

Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.