Customer Care Coordinator Import (m/f/d)
Hamburg, HH, DE, Germany
Job Description
CUSTOMER CARE COORDINATOR IMPORT (m/f/d)
JOB PURPOSE & PRIMARY JOB RESPONSIBILITIES
In this role you will be responsible for providing frontline responses to queries and requests from our Key Accounts clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through Service Cloud or other channels.
Smooth customer and service oriented performance for designated clients Active communicator with international internal as well as external stakeholders Escalation point for enquiries or complaints Liaise cross functionally to overcome operational issues Ensure compliance with company rules Promoting e-commerce platform and self-service tools as applicable
REQUIRED SKILLS AND COMPETENCIES
A minimum of 2 - 3 years of professional shipping experience preferably Distinct customer and service focus Persuasive, target and result oriented Google Workspace skills and a strong administrative focus Clear oral and written communication skills in
German
andEnglish
Strong digital orientation and growth mindsetWHAT WE OFFER
Part-time employment (20 - 25h) Modern workplace Mobile working possibilities (2 days per week) 30 days vacation Flexible working time Job bike possibility Company pension scheme Open communication and innovative collaboration Career & development opportunities
Located in the Hamburg office.
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Job Detail
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Job IdJD3188415
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IndustryNot mentioned
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Total Positions1
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Job Type:Part Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHamburg, HH, DE, Germany
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EducationNot mentioned