Job Description

CUSTOMER CARE COORDINATOR EXPORT (m/f/d)

JOB PURPOSE

In this role you will be responsible for providing frontline responses to queries and requests from our Key Accounts clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through Service Cloud or other channels. This job involves providing excellent customer service to key accounts, using self-service tools and working with internal and external stakeholders.

PRIMARY JOB RESPONSIBILITIES

Smooth customer and service oriented performance for designated clients Enhance service to customers by making sure that all KPI's and SOP's are met or followed Actively improve effectiveness and productivity Active communicator with international internal as well as external stakeholders Escalation point for enquiries or complaints Liaise cross functionally to overcome operational issues Ensure compliance with company rules Promoting e-commerce platform and self-service tools as applicable

REQUIRED SKILLS AND COMPETENCIES

A minimum of 3 years of professional shipping experience in shipping is required Distinct customer and service focus Persuasive, target and result oriented Google Workspace skills and a strong administrative focus Clear oral and written communication skills in

German

and

English

Strong digital orientation and growth mindset Teamwork and high engagement level

WHAT WE OFFER

Modern workplace Mobile working possibilities (2 days per week) 30 days vacation Flexible working time Job bike possibility Company pension scheme Open communication and innovative collaboration Career & development opportunities

Located in the Hamburg office