Job Description

ABOUT US

Unzer is a leading European fintech company with a mission to simplify international payments for e-commerce and retail businesses. Our brand was formed from 13 companies that now contribute to building a unique product covering the entire payment flow.
At Unzer, we are driven by the belief that customers should enjoy a seamless shopping experience, no matter where they choose to shop. We are a team of over 750 experts from 70 different nationalities, dedicated to creating a state-of-the-art unified commerce platform. Our goal is to enable businesses to delight their customers with a seamless payment experience.

Whether you're a tech enthusiast, payment expert, or a dedicated support professional, we are looking for individuals who are passionate about making a difference.

Our offices

We are based across Austria, Denmark, Germany and Luxembourg with a HQ in Berlin.

Please note: This position is based in Frankfurt.

Our values:

Raise the bar – we begin each day by striving to do better.
Deliver results – we want to focus on quality delivery - here and now.
Together, not alone – we support and treat each other with respect, acting always as one team.
Act with integrity – we are true to our word.
Put merchants first – we solve merchants’ problems and prioritise our customer’s interests.
Embrace accountability – we don't sacrifice long-term value over short-term results.

ABOUT THE TEAM

Our mission is to continually provide a user-centric modern workplace solution with a "people before technology" approach, focusing on improving the user experience and integrating the latest digital technology. You will join the team that offers hands-on IT support for modern end-user devices and infrastructure. This role is essential to our teams’ success, and you'll have the opportunity to contribute to our shared mission of making a positive impact.

What your work will look like:

Analyse and resolve technical user problems in a face-to-face support setting. Provide a great user experience by offering support for initial setup and addressing general issues with devices, including mobile phones and laptops. Gain insights into professional device management with standardized infrastructure and security measures within a globally operating company. Assist in organizing and preparing for hardware lifecycle exchanges or rollouts.

What you need to be successful in this role:

You are a student of informatics, business informatics, mathematics or physics or equivalent, and have completed a minimum of 1 semester. As a Digital Native, you ideally have already gained first practical experience in the IT user support domain You bring in team spirit, strong social competence, self-motivation and great communication skills You have strong analytical and problem-solving skills, coupled with a keen awareness of user needs and requirements. You have excellent English language skills. The German language is nice to have.

What’s next?

Does it sound exciting? - Apply with your CV in English. Please don’t shy away if you don’t meet all the requirements! We’re looking forward to meeting you. The interview process includes: a 30min intro call with a TA partner and 60-90min conversation with the team. Please note the process might alter depending on our team’s availability.

WHAT'S IN THERE FOR YOU:

Mobility support, whether you choose bike rental or leasing or a Deutschlandticket - we've got you covered.
Explore counselling assistance, be it for professional or personal matters, through our associated platform.
Flexible working hours – you get to choose the schedule that works best for you!
Learning budget of 1000 euros per year – you can develop your passions with us.
Enjoy some fun moments with your coworkers – we throw a company party once a year and host several team events!
Unzer is an equal employment opportunities workplace, and we commit to hiring regardless of race, sex, gender identification, sexual orientation, national origin, native language, religion, age, disability, marital status, citizenship, genetic information, pregnancy, or any other characteristic protected by law. Please refrain from including your picture and age with the application.*

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