Mainz, Germany; Berlin, Germany | full time | Job ID: 9792
The Center for Enablement (C4E) Experience Management (XM) enhances digital systems for seamless customer experiences. As Product Owner Events & Experience Management Systems, you manage tools like SpotMe, Cvent, Qualtrics, Figma, and Frontify, drive improvements, and collaborate with stakeholders and partners. Your responsibilities include:
Define and align vision, goals, and roadmap for digital capabilities with platform strategy and user needs.
Collaborate with our stakeholders to consult them on best solutions for their business needs, resulting in gathering requirements, prioritize features, and meet business and technical needs.
Manage and approve value-driven platform changes with vendor teams.
Support change management through communication, training, and documentation.
Monitor system performance, address issues, and ensure compliance.
Oversee contracts and service delivery of implementation partners.
What you have to offer.
Academic degree in business information science, computer science, business administration or similar
Minimum of 5 years of work experience within business and/or IT roles in Tech, Pharma, Digital Agency or Consultancy Services
Proven track record as Digital/Technical Product Owner, preferable within the domain of experience management systems (CMS, Commerce or event solutions)
Knowledge of Adobe Experience Cloud, SpotMe, Cvent, Qualtrics, Figma and Frontify is a plus
Knowledge of digital marketing asset creation and life cycle management processes in pharmaceutical industry is a plus
Strong communication skills with ability to understand business needs and simplify technical complex topics for various stakeholders
Strong analytical and organizational skills as well as cross-functional collaboration and alignment skills with operational/hands-on ability
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