Job Description

Date:

Dec 18, 2025

Location:

Berlin, DE DE

Business Unit:

Helaxa GmbH & Co KG

Job Function:

Operations / Project Management

Level of Experience:

Mid-Career
"Caring today. Enabling tomorrow" is more than just a slogan for us. It is the daily inspiration for collaboration, as well as all our actions and decisions. This describes the philosophy of Helaxa, a newly established company in Luckenwalde dedicated to manufacturing active ingredients for life-saving medicine. For our dynamic and growing company in Luckenwalde, we are seeking for dedicated talents (m/f/d) who are motivated to drive our mission ‘Caring today. Enabling tomorrow' with passion.

Position Objective

As an Operations & Customer Service Specialist (m/f/d), you will be the key point of contact for all customer and supplier order-related activities. Your focus is on ensuring accurate, timely, and efficient processing of orders in our ERP system (SAP), maintaining high service quality, and supporting smooth operations across departments.

Your tasks:

Receive, review, and process customer orders and supplier requests in SAP, ensuring accurate documentation and compliance with internal standards. Manage order-related inquiries from customers and suppliers, providing prompt, professional support. Administer and maintain master data for customers, suppliers, and service providers in SAP. Monitor order processes to ensure timely payment, delivery, and fulfillment, including any customs requirements. Coordinate shipping of samples and products in collaboration with the Supply Chain team, including documentation and tracking. Support reporting and KPI tracking related to order processing and SAP operations. Identify potential process improvements in order handling and SAP workflows and contribute to their implementation. Serve as the central point of contact for order-related communication with internal teams.

Your profile:

2 - 5 years professional experience in order processing, SAP administration, or similar roles. Strong proficiency in SAP and confident handling of MS Office tools. Excellent communication skills in English and German, both written and spoken. Detail-oriented, structured, and able to work independently. Customer-focused mindset with strong problem-solving abilities. Willingness to quickly learn new processes and adapt to a dynamic environment.

"A new player. A new culture. A new game." Each individual contributes to the success of Helaxa daily through responsible actions, extensive expertise, and unique service. We value this commitment, not only by offering development opportunities and internal/external training but also by providing benefits that create optimal conditions for a work-life balance. We look forward to meeting you.

Does this sound like you?

Then we look forward to receiving your detailed application .