Job Description

About the Role

We are looking for a motivated and experienced

Onsite IT Technician (m/f/d)

to support our end customer in Halberstadt. This role is ideal for a hands-on professional with a service-oriented mindset and strong technical troubleshooting skills.

You will work onsite at the customer location, supporting day-to-day IT operations, handling incidents, and ensuring smooth communication with internal IT teams and specialist providers. While the position is primarily onsite, there may be opportunities to support other projects remotely when not fully utilized. However,

onsite support will always take priority

.

Responsibilities

Handle and resolve incidents in passive networks, LAN & WLAN Provide analysis and troubleshooting as remote hands with our specialists Create, process, and track tickets in ITSM systems Communicate with users and coordinate with internal IT teams Document issues, solutions, and handover to downstream support teams Escalate cases to specialist teams or providers as needed

Requirements

Proven experience in passive networking / CAT6 cabling Strong service orientation and communication skills Ability to work self-reliantly onsite

Lift platform license (cherry picker)

is a plus Must have own car and laptop

Engagement Details

Work Mode:

Onsite at customer premises (full-time, Mon–Fri)

Duration:

3 months (extension possible) Flexibility to support other projects remotely when not fully utilized
Job Types: Full-time, Contract
Contract length: 3 months

Ability to commute/relocate:

Magdeburg: Reliably commute or planning to relocate before starting work (Required)
Language:

German (Required) English (Required)
License/Certification:

Driving License (Required) Do you have a valid work permit in Germany? (Required)
Willingness to travel:

50% (Required)
Work Location: In person