Job Description

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

Responsibilities:

Serve as the primary liaison between clients and the technical team, translating complex business requirements into

innovative solution designs and detailed functional specifications on large scale or complex programs. Drive substantial

business value within the scope of the project and ensure exceptional customer satisfaction by proactively addressing and

escalating program-related issues and concerns with creative solutioning and minimal oversight.

Leverage extensive knowledge of the banking industry and nCino best practices to provide strategic consulting to customers.

Provide insight on industry trends and regulatory requirements, positioning clients to stay ahead of the curve Expert in

navigating organizational politics, simplifying complex issues, and tailoring messages to influence stakeholders at all levels.

Identify and implement cutting-edge solutions to complex challenges that significantly enhance the value and impact of nCino

implementations. Conduct comprehensive benchmarking and analysis to recommend best practices and continuous

improvements, by maintaining influence in programs with various governance structures.

Demonstrate advanced expertise in the nCino product, including its technical functionality and high-level data model, across

multiple segments and institution sizes. Guide customers in maximizing the product's capabilities to meet their strategic

objectives, ensuring optimal utilization and satisfaction. Lead in-depth product demonstrations and training sessions and

provide ongoing advanced support and troubleshooting. Advocate internally for product enhancements and gap resolutions

on behalf of customers.

Drive the strategic vision and widespread adoption of nCino across financial institutions (FIs) by cultivating and maintaining

relationships with key stakeholders at all levels, from executives to individual contributors. Champion the transformative

benefits and features of nCino to encourage broad-based adoption and integration.

Deliver comprehensive project status updates and risk assessments to peers and senior management. Prepare detailed, indepth reports and presentations that highlight project progress, potential risks, and mitigation strategies. Able to fill a project

director role or support multiple concurrent projects when needed.

Provide clear, actionable insights that facilitate informed decision-making. Ensure transparent and consistent communication

across all project stakeholders, fostering a collaborative and high-performance environment.

Utilize existing project management tools and methodologies to track progress and manage resources effectively or create

new tools and methodology when needed. Execute change management principles to support customers’ adoption and

seamless transition to nCino products. Ensure all project activities are strategically aligned with organizational objectives and

deliverables are met on time and within budget.

Apply a deep understanding of agile principles and nCino project methodology to ensure adherence to best practices. Lead

the implementation of efficient and effective processes that drive successful project delivery and continuous improvement.

Proactively derive ways to influence the program time to value.

Act as the primary contact and strategic advisor for SI partners delivering nCino solutions, providing expert guidance and

ensuring alignment with project goals. Address customization requests by conducting and presenting comprehensive tradeoff

analyses to customers, supporting informed decision-making. Ensure that SI partners deliver high-quality, innovative solutions

that meet nCino standards.

Conduct regular status meetings with the project team to review progress, prioritize tasks, and address any issues. Maintain a

detailed project schedule and ensure all team members are aware of their responsibilities and deadlines.

Provide advanced training, support, and guidance to end-users, ensuring they are equipped to effectively utilize the software

solution. Conduct workshops and create comprehensive documentation to facilitate user adoption and proficiency. Offer

ongoing support to address any issues and ensure continuous improvement. Utilize training materials and user guides to help

end-users navigate the software effectively

Manage project financials by forecasting hours, monitoring burn rates, and overseeing revenue vs. deliverables. Identify

opportunities for cross-sell, uplift, and contract extensions. Control unbillable hours and discounts to optimize PSO revenue

within guidelines. Proactively advocate opportunities to increase market share and shorten time to value within each

program.

Work closely with PSO leadership, RVP, PDE, CSM and Support (where applicable) and participate in set account plans to

provide visibility across the company for strategic accounts, ensuring full alignment with bank's objective, raising any possible

future adoption concern, escalating any pickle or possible churn risk.

Leverage AI tools and techniques to enhance work efficiency and optimize business operations by automating routine tasks

to improve accuracy, save time, and minimize errors.

Utilize AI-driven insights to refine decision-making, elevate customer experience, and boost team productivity while ensuring

its application provides measurable value, driving innovation and smarter ways of working.

Stay informed on AI advancements to drive continuous learning and scalable growth opportunities.
Qualifications:

Undergraduate degree in a relevant field (e.g., Business, Management, Information Technology) or equivalent experience. 12+ years of professional experience in banking or a related field. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Proven ability to manage complex tasks with precision, leveraging strong organizational, time management, and problemsolving skills.

Communicates effectively across all levels, translating complex information into clear, audience-appropriate messaging.

Successfully leads projects with minimal oversight, demonstrating initiative while appropriately escalating issues when

needed.

Builds credibility and influence through transparent communication, collaborative engagement, and consistent follow-through.

Actively supports organizational change by identifying opportunities for improvement and constructively challenging existing

processes.
Desired:

Salesforce experience. Position may require travel. Previous project management experience. Background in multiple lines of business in banking. Familiarity with agile software delivery practices and concepts. If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino. The pay range for this role is based on relative market data and alignment with our compensation philosophy. The range displayed reflects the minimum and maximum of the pay range for each job posting, which is used to determine new hire rates/salaries and takes into consideration multiple factors including but not limited to knowledge, skills, abilities, proficiencies, experience, education, licensures/certifications, as well as business and organizational needs. nCino reserves the right to modify the posted range consistent with our internal practices and external market movement. The recruiter for this job posting can share more compensation details during the recruitment process, as base salary is only one component of the total compensation package per position posted.
The base salary range for this job is:
€76 400,00 - €126 100,00
nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at recruiting@ncino.com.
Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.