Job Description

Job Description (Level 1)

Position:

IT Support Technician (Level 1-2)

Number of Positions:

10

Work Location:

Kronstaundener Weg 1, 83071 Stephanskirchen, Germany

Work Model:

Onsite

Shift:

General (9:00 AM – 6:00 PM, Monday to Friday)

Experience Required:

2–3 years

About the Role

We are seeking a proactive

IT Support Specialist (Level 1)

to provide frontline technical assistance for Windows-based systems and basic network infrastructure. This role requires on-site presence at our Stephanskirchen office, where you will troubleshoot hardware, software, and network issues to ensure seamless operations for end-users. Fluency in English is essential for effective communication with global teams.

Key Responsibilities

Technical Support:

Resolve L1 issues related to

Windows OS

(Windows 10/11),

Microsoft Office Suite

, and peripheral devices (printers, scanners, etc.). Perform basic

network troubleshooting

(LAN/Wi-Fi connectivity, IP configurations, VPN access). Install, configure, and maintain desktop hardware, software, and mobile devices.

Hardware & Field (H&F) Management:

Diagnose and replace faulty hardware components (HDDs, RAM, power supplies). Manage on-site IT assets, including inventory tracking and cable management.

Incident Management:

Log, prioritize, and escalate tickets using ITSM tools (e.g., ServiceNow, Jira). Document solutions in the knowledge base for recurring issues.

User Assistance:

Guide end-users through troubleshooting steps via phone, email, or desk-side support. Set up workstations for new hires and conduct basic IT orientation.

Compliance & Security:

Enforce security protocols (password resets, antivirus updates, patch installations). Ensure compliance with IT policies and data privacy regulations (e.g., GDPR).

Required Qualifications

Experience:

3–5 years in

L1 technical support

for Windows environments. Hands-on experience with

network fundamentals

(TCP/IP, DNS, DHCP, routers/switches). Proven ability to troubleshoot hardware issues (desktops, laptops, peripherals).

Technical Skills:

Windows OS:

Installation, configuration, and troubleshooting.

Networking:

Basic LAN/Wi-Fi support, VPN configurations, and connectivity diagnostics.

Tools:

Proficiency with remote support tools (e.g., TeamViewer) and ITSM software.

Language:

Fluent in

English

(verbal and written).

German language

skills B2 above mandatory.

Work Authorisation:

Must hold valid rights to work in Germany.

Preferred Skills

Certifications:

CompTIA A+

,

Microsoft 365 Fundamentals (MS-900)

, or

ITIL Foundation

. Familiarity with

Active Directory

(user account management, password resets). Basic knowledge of

Microsoft Endpoint Manager/Intune

.

Working Conditions

Onsite Requirement:

Full-time physical presence at the Stephanskirchen office.

Physical Tasks:

Ability to lift/move equipment (up to 20 kg) and work under desks/workstations.

Environment:

Collaborative office setting with adherence to safety protocols.

What We Offer

Competitive salary package aligned with German industry standards. Opportunities for professional development in enterprise IT environments. Structured onboarding and mentorship programs.

Application Instructions

Submit your resume and a cover letter highlighting your Windows/network support experience to

peopleops@ikonmytri.com

by

12/10/2025

Use the subject line:

"Application: IT Support Technician (L1) – Stephanskirchen."

Equal Opportunity Employer: We celebrate diversity and encourage applications from all qualified candidates.

Job Type: Contract
Contract length: 12 months

Pay: 2.136,67€ - 2.800,14€ per month

Ability to commute/relocate:

83071 Stephanskirchen: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Are you representing the nationalities of Pakistan, Afghanistan, and Bangladesh?
Experience:

Windoows OS Support: 5 years (Required) L2 Technical Support: 5 years (Required) CCNA / Comptia A+ / N+: 5 years (Required) Hardware & Field (H&F) Management: 5 years (Preferred)
Language:

German B2, C1-C2 (Required)
Location:

83071 Stephanskirchen (Preferred)
Work Location: In person

Expected Start Date: 15/10/2025