Job Description

The IT Support Technician is based in our Berlin office but operates as part of a broader European IT Services team. You will be responsible for supporting day-to-day IT operations, ensuring the smooth functioning of end-user hardware, software, and related processes.


Our workplace relies on a variety of technologies, including both Windows and macOS environments. As a hybrid role, you will be required to be in the office for a minimum of 4 days per week, with the flexibility to work remotely for the remaining day


This is an exciting opportunity for someone seeking a new challenge, joining a dynamic and hardworking team.

Requirements

Provide general IT support and troubleshooting for hardware and software issues. Assist in the setup, configuration, and maintenance of end-user devices. Collaborate with team members to ensure the efficient functioning of IT systems. Support employees during onboarding and offboarding processes. Assist with the management of software licensing. Administration of applications and services, including Google Workspace, Slack and Jira Collaborate with colleagues and vendors to address IT-related challenges. Manage local AV Equipment for company meetings and events. 'Professional working' German and English speaking skills.

About You:

Capable of providing a positive end-user experience and outcomes. Approachable with excellent communication and people skills at all levels, with the ability to build key internal relationships and vendor relationships. Confidence in supporting various technology environments, including Google Workspace, Slack, and Jira. Ability to work with or have experience working with people across territories from various cultural backgrounds. Excellent analytical and problem-solving skills.

Benefits

Self-Care - Monthly €40 Treatwell voucher for your own beauty treatments Fitness - 30€ monthly subsidy for Urban Sports Club - stay fit and balanced! 28 days of vacation – so you can recharge your batteries Remote work & flexible working hours – for your work-life balance Top equipment: Apple MacBook Air, iPhone, headset and an iPad 20% employer contribution to the company pension plan (HDI) Flat hierarchies & short decision-making processes – with us every vote counts Mental health: Support through our partnership with Plumm * Team spirit: Regular team events, after-work drinks and an open, dynamic corporate culture