IT Support Technician

It Support Technician Wetzlar, Germany

Wetzlar, HE, DE, Germany

Job Description

The IT Support Technician will provide end-user IT support, ensuring smooth operation of hardware, software, and network services. The role includes ticket management, hardware/software installation, troubleshooting, user onboarding/offboarding, and maintaining high customer service standards.

Key Responsibilities:

Provide onsite and remote IT support for desktops, laptops, printers, phones, and mobile devices. Support and troubleshoot Microsoft Windows, MS Office, M365, and company applications. Perform basic network troubleshooting and VOIP/telephony support. Manage users and groups in Active Directory. Assist with IT equipment procurement and vendor coordination. Document issues and solutions in the knowledge base. Ensure compliance with IT security and processes.

Requirements:

2–4 years of hands-on IT support experience. Knowledge of Windows OS, Microsoft Office/M365, and basic networking. Strong troubleshooting and problem-solving skills. Excellent communication in English, both written and verbal.
Job Types: Full-time, Contract
Contract length: 12 months

Pay: 4.000,00€ per month

Education:

Associate (Preferred)
Experience:

IT Support: 2 years (Required)
Language:

English (Required) German (Required)
Location:

* 35578 Wetzlar (Preferred)

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