Job Description

Job Description:

We are seeking a skilled and customer-oriented

IT Desktop Support Engineer

to join our team in

Hamburg, Germany

. The successful candidate will provide technical support and resolve issues efficiently while maintaining strong communication with end-users. Fluency in

English and German (B2 certified)

is required.

Key Responsibilities:

Provide first- and second-level desktop support to end-users onsite and remotely Diagnose and troubleshoot hardware, software, and network-related issues Install, configure, and maintain desktops, laptops, printers, and peripheral devices Support operating systems (Windows/macOS) and productivity tools (MS Office, email, etc.) Manage user accounts, permissions, and access rights through Active Directory Log, track, and resolve incidents using ITSM platforms (e.g., ServiceNow, Jira) Provide technical support for video conferencing and meeting room equipment Participate in employee onboarding and offboarding processes Collaborate with other IT teams for escalations and project support Ensure compliance with IT policies, procedures, and security standards

Requirements:

Minimum 2+ years of hands-on IT/Desktop Support experience Strong knowledge of Windows and macOS environments Familiarity with networking basics, VPN, mobile device support, and printers Experience with Microsoft 365, Active Directory, and remote support tools Excellent problem-solving, communication, and interpersonal skills

Fluent in English and German (B2 Certified)

Relevant certifications such as CompTIA A+, Microsoft, or ITIL are a plus
Job Types: Full-time, Contract
Contract length: 24 months

Pay: 3.800,00€ - 3.900,00€ per month

Ability to commute/relocate:

22113 Hamburg: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

What is your Visa status? What is your Notice period if selected? Are you agree on B2B contract ?
Experience:

Desktop Support : 3 years (Required)
Language:

German Conversational (Required)
License/Certification:

German B2 Certificate (Required)
Location:

22113 Hamburg (Preferred)
Work Location: In person