Job Description

Location:

Stralauer Allee 12, 10245 Berlin, Germany

Employment Type:

Full-Time, Onsite

Duration:

12 Months (Weekdays Only)

Languages Required:

English:

B2 to C1

German:

B2 to C1

Job Overview:

We are looking to hire a skilled and proactive

L1/L2 Network and Desktop Support Engineer

to provide onsite technical support at our client’s location in Berlin. The ideal candidate will have hands-on experience in troubleshooting network and desktop-related issues, supporting end-users, and ensuring smooth IT operations within a business environment.

Key Responsibilities:

? Desktop Support (L1/L2)

Provide onsite technical support for laptops, desktops, printers, and mobile devices Install, configure, and troubleshoot Windows OS and standard applications Handle software installations, updates, and basic user training Set up and support user accounts, passwords, and permissions (Active Directory) Assist with hardware maintenance and peripheral troubleshooting Provide basic support for video conferencing and meeting room equipment
? Network Support (L1/L2)

Assist in diagnosing and resolving LAN/WAN issues Support Wi-Fi troubleshooting and basic switch/router operations Perform cabling checks, port patching, and basic network testing Escalate complex issues to remote L3/network team as needed

Required Skills & Qualifications:

2–4 years of experience in IT support or a similar role Strong knowledge of Windows 10/11, MS Office 365, and basic networking Familiarity with Active Directory and basic network configurations Good understanding of ticketing systems (e.g., ServiceNow, JIRA) Strong interpersonal and communication skills Able to work independently and interact professionally with end-users Must speak

both English and German at B2 to C1 level

Job Type: Contract

Pay: 3.000,00€ - 3.500,00€ per month

Work Location: On the road