. Support tickets will be assigned based on your location, and you can accept them according to your availability (weekdays or weekends).
Typical responsibilities include
L1 and L2 IT/Networking support
, such as desktop troubleshooting, hardware installations or replacements (e.g., server or rack components like hard drives), and providing onsite assistance (e.g., console access to routers, switches, firewalls) for remote support teams.
Required Skill Set:
? Solid experience in Desktop/System Administration, Customer Support, and Incident/Change/Release Management, including support for various third-party applications on Windows platforms
? Formal training/certifications in ITIL and Windows Server Administration, with the ability to apply programming techniques for process improvements
? Basic knowledge of DHCP, DNS, IP addressing, wireless LAN troubleshooting, Ethernet configuration, and subnetting
? Strong technical troubleshooting skills with hands-on experience across multiple operating systems, including iOS, Android, Windows, and Blackberry
Job Types: Part-time, Contract
Pay: 35,00€ - 40,00€ per hour
Work Location: In person
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