Job Description

We are looking for a Desktop Support Engineer to provide break-fix, fault diagnosis, and resolution for our customers' Windows desktops. The ideal candidate will have 2-3 years of experience in Windows desktop support and be proficient in troubleshooting and resolving a variety of technical issues.

Responsibilities

Provide first/second-level contact and problem resolution for customer issues Work with vendors to remediate complex AV issues Provide timely communication on issue status and resolution Maintain ticket updates for all reported incidents Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications Have basic knowledge of the Mac operating system to support Apple PC users Install, upgrade, support, and troubleshoot printers and computer hardware Perform general preventative maintenance tasks on computers, laptops, and printers Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software Have broad experience in IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms Be able to work in a project-based environment requiring flexibility and teamwork
Job Types: Part-time, Contract
Contract length: 12 months

Ability to commute/relocate:

Amsterdam: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Are you comfortable working as an independent contractor under a B2B/freelance contract for this position?
Language:

dutch (Preferred)
Work authorization:

Netherlands (Preferred)
Work Location: In person