Everware is a specialist Microsoft Dynamics 365 consultancy delivering high-quality transformation projects across Europe. We partner with leading organisations to implement scalable, modern solutions that drive meaningful business outcomes. As we continue to grow, we are looking for an experienced
D365 CE Functional Consultant
to join our team.
About the Role
As a D365 Customer Engagement (CE) Functional Consultant, you will work closely with clients to design, implement, and optimize Dynamics 365 CE/CRM solutions. You will translate business requirements into functional specifications and guide customers through the full implementation lifecycle.
Key Responsibilities
Lead workshops to gather business requirements and translate them into system designs
Configure D365 CE apps (Sales, Customer Service, Marketing, Field Service, etc.)
Design functional specifications for customizations and integrations
Support testing, UAT, training, and go-live activities
Provide post-implementation support and continuous improvement recommendations
Collaborate with technical teams and project managers to ensure solution quality
Advise clients on best practices and process optimization within CE
Required Skills & Experience
3+ years of experience working with Microsoft D365 CE / Dynamics CRM
Strong understanding of CRM processes (sales, marketing, service)
Experience with Power Platform (Power Apps, Power Automate)
Ability to write functional documentation and process flows
Excellent communication and client-facing skills
Fluent in German and English
Preferred Qualifications
Microsoft certifications in Dynamics 365
Experience delivering enterprise-scale CRM implementations
Knowledge of Azure services beneficial
Job Types: Full-time, Permanent
Pay: From 50.000,00€ per year
Ability to commute/relocate:
40217 Düsseldorf: Reliably commute or planning to relocate before starting work (Preferred)
Language:
German (Required)
Work Location: Hybrid remote in 40217 Düsseldorf
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