Job Description

About Us

Everware is a specialist Microsoft Dynamics 365 consultancy delivering high-quality transformation projects across Europe. We partner with leading organisations to implement scalable, modern solutions that drive meaningful business outcomes. As we continue to grow, we are looking for an experienced

D365 CE Functional Consultant

to join our team.

About the Role

As a D365 Customer Engagement (CE) Functional Consultant, you will work closely with clients to design, implement, and optimize Dynamics 365 CE/CRM solutions. You will translate business requirements into functional specifications and guide customers through the full implementation lifecycle.

Key Responsibilities

Lead workshops to gather business requirements and translate them into system designs Configure D365 CE apps (Sales, Customer Service, Marketing, Field Service, etc.) Design functional specifications for customizations and integrations Support testing, UAT, training, and go-live activities Provide post-implementation support and continuous improvement recommendations Collaborate with technical teams and project managers to ensure solution quality Advise clients on best practices and process optimization within CE

Required Skills & Experience

3+ years of experience working with Microsoft D365 CE / Dynamics CRM Strong understanding of CRM processes (sales, marketing, service) Experience with Power Platform (Power Apps, Power Automate) Ability to write functional documentation and process flows Excellent communication and client-facing skills

Fluent in German and English

Preferred Qualifications

Microsoft certifications in Dynamics 365 Experience delivering enterprise-scale CRM implementations Knowledge of Azure services beneficial
Job Types: Full-time, Permanent

Pay: From 50.000,00€ per year

Ability to commute/relocate:

40217 Düsseldorf: Reliably commute or planning to relocate before starting work (Preferred)
Language:

German (Required)
Work Location: Hybrid remote in 40217 Düsseldorf