Job Description

#UPLIFT

Y

OURFUTURE


Over 13,000 People. 19 Locations worldwide. One in three planes flies with our Technology. Even more economical, lower in emissions and quieter. We shape the future of Aviation. The only thing missing:

You.

Become part of our dedicated team as a


Customer Account Manager Global On-Site Network (all genders)


in

Ludwigsfelde near Berlin

Code -

MBS

Our positions are fundamentally permanent. The initial appointment will be for a fixed term of one year.




YOUR TASKS


Mission


As a Customer Account Manager for the global On-Site Network, you are responsible for the end-to-end coordination and execution of Field Service (FS) events for industrial gas turbines. You ensure seamless service delivery, customer satisfaction, and commercial success in a fast-paced, global environment.
Operational Support

Independent management of FS/OSS assignments from contract handover to invoicing Coordination of planning, preparation, execution, and closure of service events using the MSD (On-Site Link) tool Interface management with Supervisors, Engineers, Coordinators, and Service Centers Ensuring availability of tools, materials, and personnel in collaboration with logistics, operations and the OSS Network Monitoring of service progress and proactive issue resolution during deployments Documentation and closure of service events in MSD and local ERP systems

Customer Support

Primary point of contact for customers during FS/OSS assignments Regular communication and updates to customers before, during, and after service events Preparation and distribution of service reports and status updates Support for customer visits, audits, and technical reviews Ensuring compliance with customer requirements (e.g., response time, service quality, documentation)

Contract & Commercial Management

Review of contractual terms and service scope in collaboration with Sales Support in the preparation of quotes and cost estimates for FS/OSS events Monitoring of cost performance and contribution margin during service execution Support in invoicing and coordination with Finance and Controlling Tracking of open items and follow-up with customers on payments and documentation

Additional Responsibilities

Participation in on-call duty and AOG (Aircraft on Ground) support Active participation in the global MBS CAM community Execution of tasks of similar or related nature as assigned by the responsible manager Support in change management and transition activities related to MBS integration

YOUR PROFILE


Education & Professional Qualifications

Technical or commercial degree

in mechanical engineering, industrial engineering, business administration, or a comparable field

Experience in the service business

for industrial equipment, ideally in the field of gas turbines or large engines

Knowledge of deployment planning

or, if applicable, project management

Familiarity with ERP systems

(e.g., SAP) and tools such as Microsoft Dynamics

Good command of German and English (at least B2 level)

(additional languages are a plus)

Basic understanding of contract and cost management

Professional Competencies

Experience in the

coordination of international service assignments

Ability to

analyze costs, margins, and performance indicators

Knowledge of

logistics processes

, material provisioning, and personnel scheduling Ability to

communicate across interfaces

with engineering, sales, customers, and internal departments

Soft Skills

Organizational talent:

Ability to plan and manage complex assignments in a structured way

Strong communication skills:

Confident interaction with customers and internal stakeholders

Customer orientation:

Focus on service quality, response times, and customer satisfaction

Problem-solving skills:

Proactive approach to disruptions or deviations during assignments

Teamwork:

Collaboration with global teams and contribution to the community

Resilience & flexibility:

Ability to handle short-term changes, willingness for on-call duty and AOG support

Self-responsibility:

Independent working style and decisiveness

OUR OFFER


Attractive salaries in accordance with the IG Metall collective agreement, holiday and Christmas bonus and other special payments, profit share program and company pension scheme Good Work-life-balance: 35- hours week, 30 days holiday and flexible working time models with flex time options, possibility to work remotely Extensive further training opportunities and individual development programs EGYM Wellpass and company sports groups Mobility offerings like bike leasing, Deutschlandticket Job subsidy and discounted commuter and company busses as well as car leasing offerings E-charging stations and free parking spaces Financial relocation support for new hires Company restaurant with delicious and varied meals Great teamspirit and employee events

We shape the future of aviation and bridge cultures and people. Our employees' diverse ideas, experiences and perspectives are essential to our success. As an employer, we are committed to promoting diversity and inclusion in the workplace.


READY?


Give your career a boost and send us your complete application. Please indicate your earliest possible start date and your salary requirement, and use our online application form, which you can access directly from this page.


We look forward to getting to know you.

Your Recruiter:

Isabell Tückmantel