Job Description

Why We Work at Dun & Bradstreet

Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.

About the role

To provide first class and exceptional visitor and customer experience to all who visit the D&B Frankfurt office. This role includes a variety of front-line services, including but not limited management of the reception desk and the provision of a wide range of clerical, general administrative and specialist duties in support of the Workplace team. In this role you will be providing D&B visitors and customers with their first and lasting impression and will be responsible for promoting a positive and exemplary customer experience and it is your responsibility to make our guests experience as welcoming and enjoyable as possible.

Responsibilities:

General management of front of house and reception services To welcome and meet all incoming visitors at reception area in a professional and friendly manner, ensuring all visitor needs are met Coordinate onsite customer and internal events; liaising on all requirements including arranging meeting room layouts and catering assistance Organize the end-to-end process of post, directing all on site deliveries and post for internal distribution, assisting with parcel collection and sending Coordinating catering, incoming & outgoing mail, including maintenance of the team mailbox, any other 3rd party office services, stock control as required Order stationery and consumables for the office and ensure areas are stocked and adequately and neatly kept and maintained Site Safety Security – championing site rules and environment; being the first point of contact for all safety and security enquiries (including keys, access badge control & health & safety matters), inductions, access card & key deployment Invoice payment and setting up new suppliers on Internal procurement system, understanding and adhering to D&B supplier onboarding process Supervise and coordinate maintenance and cleaning works, contractors and landlord, Managing and prioritizing tasks and queries as part of the day-to-day role, putting in place best practices in workplace management Office communication - ensure that clear communication is provided to the site and leadership team in workplace matters Hold the roles of Facilities Risk Assessor, Fire warden and First Aider and coordinate the evacuation process with the other facilities team members Work closely with the Workplace Team, Workplace CE Senior Manager and assist in ad-hoc and planned tasks as requested Sustainability: Understand ESG company objectives, ISO Standards and ensure record keeping of data collection and records, support the organizing local environmental events and initiatives at office

Your profile:

Experience in a similar environment Excellent customer service skills with a service-oriented mindset Strong interpersonal skills with the ability to interact and communicate effectively Works independently performing administrative functions with minimum amount of direction Open for change and new ways of working Energetic, approachable and representative of D&B, ensuring our customers and visitors feel at home Strong administration and Microsoft office skills (O365) Excellent planning and organizational skills, which includes a high level of written and verbal communication skills in both English and German Punctual and excellent time management. Observe and voice of ‘doing the right thing’ to always follow site rules and regulations.

All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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