Job Description

Description

As a Working Student or Intern

, you will be an integral part of our

Customer Success & Delivery team

, working directly with the management team on strategic initiatives. You will contribute to the continuous improvement of our delivery operations and support key projects that directly impact customer experience and business growth.

You will:
Own and drive a strategic project from start to finish – such as building a customer eLearning platform, designing the customer journey for a key solution, or shaping the onboarding experience for a new product launch.

Support the development of scalable delivery processes by preparing playbooks, slide decks, dashboards, and analytical frameworks.
Collaborate with cross-functional teams to deliver high-quality outcomes and ensure alignment between customer needs and internal goals.
Identify operational inefficiencies and proactively propose improvements — just like a consultant would.
You will gain hands-on experience in the areas of

strategy, operations, and digital transformation

, while actively contributing to the growth of one of Germany’s leading SaaS scale-ups.

This position is available as a

full-time internship (5–6 months)

or a

longer-term working student role

, based

on-site in Munich or Mannheim

. There is also the

possibility to complete the internship abroad in our Madrid office

, offering international exposure within a dynamic team.

Your Responsibilities

Work closely with the

Head of Customer Success & Delivery

on high-impact projects Take ownership of a dedicated, strategic initiative Prepare engaging

presentations and internal comms materials

Build and optimize

dashboards and analytics tools

Spot opportunities to improve team scalability and bring in fresh ideas Collaborate across departments like Product, Sales, Implementation, and Tech Learn how

SaaS businesses scale post-sales functions

and customer success

Your Experience

Enrolled in a

Bachelor’s or Master’s program

in Business, Management, Economics, Engineering, or related fields Clear interest in

consulting, strategy, or digital operations

Solid

project management skills

and structured thinking Analytical mindset and a proactive, improvement-driven attitude Fluent in

English

Interest or first exposure to

supply chain management

or

carbon foot printing/sustainability topics

Join us for this and more...

A

purpose-driven mission

alongside global industry pioneers, working together to solve complex and meaningful challenges

Real responsibility from day one

through consulting-style project setups and direct exposure to strategic topics

Mentorship and learning

through close collaboration with experienced leaders and cross-functional teams

Room for creativity

through open communication, idea-sharing, and collaborative teamwork

Flexibility and team bonding

supported by our hybrid work model and a strong sense of community

International environment

with the opportunity to work from Munich, Mannheim, or even our Madrid office

Fuel for your growth

, both personally and professionally, with the chance to build long-term career opportunities at osapiens and beyond

Fun team events and offsites

to connect with colleagues across global locations

Inspiring workspaces

in our offices in Munich and Mannheim And of course –

free drinks and snacks

to keep you energized throughout the day

About osapiens

osapiens develops holistic Software-as-a-Service solutions that enable global companies from a wide range of industries to ensure transparency, efficiency and trust along their entire value chain. The goal of osapiens is to enable sustainability through transparency in the supply chain at the product level and at the supplier level. With its cloud technology platform, the 'osapiens HUB', osapiens uses innovative technologies such as artificial intelligence to not only strengthen companies economically, but also to make human rights and ecologically sustainable and responsible corporate governance the global standard.



osapiens currently works with around 1,300 companies from more than 50 countries around the world in sectors including consumer goods, wholesale and retail, automotive and engineering, fashion and luxury, and pharmaceutical and medical products. The fast-growing company was founded in 2018 and currently employs nearly 300 people from more than 35 nations at its headquarters in Mannheim, Germany.