Job Description

We Could Use Someone Like You in Our Crew.

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Join Our Vibrant Talent Network!


Are you passionate about helping people and delivering exceptional service? We're looking for dedicated and customer-focused individuals to join our dynamic talent network as Customer Support Mods!


About ModSquad:


ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.


In this role, you’ll be providing

Tier 2 phone and email customer support in German

for an e-commerce client. You’ll represent our company’s values and help create an outstanding customer experience with every conversation.


If you’re ready to make a difference and want to work remotely from anywhere, we’d love to connect with you!

Project Hours:

24/7; operating hours to be determined but must be flexible to work PST or CEST times

Commitment:

25-30 hours/week

Language:

German

Orientation Begins:

ASAP

What we are looking for?

German speaker Familiarity with Zendesk is a plus Previous customer support experience is required Chat and phone support experience is a huge PLUS! Comfortable taking the initiative Comfortable doing searches in multiple screens/windows using admin tools Mastery of the written word (grammar, spelling, punctuation) Ability to pick things up quickly Comfortable working in a fast-paced environment where a lot is expected from you Retail and/or eCommerce experience is a plus Passion for shopping and helping customers shop is required Available to start orientation ASAP!
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.


Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.