Job Description

About the Role

Restaurant Partners are the heart of Uber Eats-enabling us to deliver an unbeatable selection to customers while fueling our platform's rapid growth. As the

Sr. Commercial Lead for SMB Account Management in Germany

, you'll act as a

regional business owner

, driving strategic growth, customer success, and operational excellence for our largest restaurant segment.




In this Berlin-based leadership role, you will lead a team of Account Managers and own the growth, satisfaction, and retention of SMB Restaurant Partners across your region. Your work will have a measurable impact on partner success, customer delight, and Uber Eats' market expansion.

What You'll Do

Lead & Develop Talent:

Build and inspire a high-performing team of Account Managers, focusing on hiring, coaching, and retaining top talent to drive partner success.

Accelerate Growth:

Shape and execute the SMB strategy in your region-leveraging data, tools, and cross-functional support to drive restaurant partner growth, product adoption, and revenue uplift.

Enhance Customer Experience:

Ensure restaurant partners deliver exceptional service to end customers, through operational excellence and effective adoption of Uber's tools and best practices.

Drive Commercial Performance:

Set clear targets and use data-driven insights to boost sales, increase partner engagement, and improve retention metrics.

Build Strategic Relationships:

Cultivate strong partnerships with SMB restaurant stakeholders-becoming a trusted advisor focused on mutual value creation.

Collaborate Cross-Functionally:

Work with Sales, Operations, Marketing, and Product to ensure alignment and impact across the customer lifecycle.

Act as a Culture Carrier:

Champion Uber's values, promote an inclusive team culture, and lead with integrity.

What You Will Need

Fluency in German and English

and based in or willing to relocate to Berlin.

Proven Leadership:

Extensive experience managing and developing high-performing, target-driven commercial or account management teams.

Customer-Centric Mindset:

A strong background in client-facing roles, with experience navigating executive-level partnerships.

Strategic & Operational Agility:

A track record of designing scalable solutions and managing complex projects with measurable outcomes.

Data-Driven Decision Making:

Strong analytical skills with the ability to turn insights into action and communicate strategy to senior stakeholders.

Commercial Acumen:

Demonstrated success in account management, business development, or P&L ownership in a fast-paced environment.

Strong Communication & Influence:

World-class interpersonal skills with the ability to influence, inspire, and align cross-functional stakeholders.

Bonus Points If You Have

Experience in tech, food delivery, or marketplace businesses. Familiarity with Salesforce, Looker, or similar CRM and BI tools. Prior experience with a multi-region or national commercial portfolio.

What Success Looks Like

Your team consistently exceeds restaurant retention and growth targets. SMB partners report increased satisfaction and business outcomes on Uber Eats. You implement repeatable playbooks that scale performance across regions. You are recognized as a collaborative and strategic leader by peers and partners.

Why Join Uber

At Uber, you'll work with

best-in-class teammates

in a culture that values performance and learning. You'll solve

complex problems at scale

, make a tangible impact on real-world communities, and grow your career through

constant innovation and challenge

.




We foster an

inclusive, high-performing environment

where everyone can thrive. And we back our people with

exceptional benefits

, including wellness support, generous leave policies, and monthly Uber credits.


Learn more about our benefits.