Job Description

Adidas is an equal opportunity employer and we are committed to fostering an inclusive workplace. We welcome applications from people of all ages, genders (incl. gender identity), ethnic and social backgrounds, nationalities, sexual orientations, religions and beliefs, and those with apparent or non-apparent disabilities. We do not tolerate harassment or discrimination toward any of our applicants or employees.*

We actively encourage individuals with disabilities to apply and will provide reasonable accommodations throughout the recruitment process.*





PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:





IT service management is the craft of implementing, managing, and delivering IT services to meet the needs of the organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value.



KEY RESPONSIBILITIES:





BUSINESS ANALYSIS


Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organisation. Assists in defining acceptance tests for these recommendations.




SERVICE LEVEL MANAGEMENT


Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.




SERVICE ACCEPTANCE


Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard. Feeds into change management processes.




CHANGE MANAGEMENT


Develops, documents and implements changes based on requests for change. Applies change control procedures.




RELEASE AND DEPLOYMENT


Uses the tools and techniques for specific areas of release and deployment activities. Administers the recording of activities, logging of results and documents technical activity undertaken. May carry out early life support activities such as providing support advice to initial users.




PROBLEM MANAGEMENT


Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.




INCIDENT MANAGEMENT


Following agreed procedures, identifies, registers and categorises incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Maintains records and advises relevant persons of actions taken.




KEY RELATIONSHIPS:




Global IT Respective business function (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail) HR Management Controlling




REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:




Previous knowledge in IT infrastructure and Cloud services (Servers, Databases, AWS, etc.) Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience Proficient spoken and written command of English At least 5-year experience in IT 2 year experience in relevant area 1 year of experience in team management Understanding of different culture Participated in projects with people from other functions/markets



AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.




COURAGE: Speak up when you see an opportunity; step up when you see a need..


OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.


INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.


TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.


INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.


RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.

– CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU –

BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.

JOB TITLE:
Service Manager (m/f/d) Infrastructure
BRAND:
LOCATION:
Herzogenaurach
TEAM:
Technology
STATE:
BY
COUNTRY/REGION:
DE
CONTRACT TYPE:
Full time
NUMBER:
532507
DATE:
Sep 29, 2025