Job Description

Job Summary:

We are seeking an energetic Senior Service Coordinator. The right person will enjoy a fast-paced environment, is a proactive problem solver, and strives to be an integral part of the team and the success of the company. They will ensure that people have a pleasant, informed, and professional experience when receiving or inquiring about products and services at XPEL.

Job Description:

Core Duties:




Gaining knowledge of XPEL products; assisting customers with questions on XPEL products and services


Responsible for the training and development of Service Coordinators and creating and updating “How to” documents.


Assist with creating and maintaining installer schedules and scheduling of customer installs


Track order progress and communicate with customers accordingly


Check-in vehicles and inspect for pre-existing damages


Creating estimates, invoicing and billing


Reporting and processing of RA’s and payment credits.


Collect Resale tax documents for all locations


Process and train other Service Coordinators on Accounts Receivable


Supply and inventory maintenance, ordering supplies or products as necessary to maintain required shelf quantities, and oversee orders for all other designated locations


Create are review job lists for all locations


Assisting the Market Manager with administrative and office work as needed


Occasionally helping to shuttle vehicles from one location to another (current driver license required)




Job Requirements:




High School Diploma or GED


3+ year(s) in a similar role


Knowledge of Excel, Word, Power Point and General Microsoft Office Applications


Ability to communicate professionally and effectively


Excellent phone, interpersonal, and organizational skills


Demonstrates a sense of urgency and timeliness


Ability to work independently with limited supervision


Demonstrates a sense of urgency and timeliness


Ability to work independently with limited supervision


Ability to speak, read and write in English


In office full time at the San Antonio, TX HQ


XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.