Job Description

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Service


Malaysia, Shah Alam
December 7 2025
Full time
Permanent
Job benefits


Competitive salary and bonus scheme
Continuous personnel development (e-learnings & projects)
Free day to volunteer

Your responsibilities and tasks

Support sales and service teams by preparing quotations, costing, price lists Coordinate sales and after-sales activities, including spare part orders, field service orders, and ensuring accurate and timely order execution in alignment with after-sales requirements. Perform customer follow-up via email and phone calls to ensure order status clarity, delivery tracking, and resolution of service or sales-related inquiries. Serve as a Key User for CRM, supporting system improvements and troubleshooting Maintain and update customer and installed base databases using CRM, ensuring accurate data entry, and tracking of service activities. Liaise with internal teams (technical, logistics) and external stakeholders to ensure smooth coordination of orders, service activities, and customer requirements. Assist in handling customer complaints, claims, and technical assistance requests by coordinating with relevant internal functions for corrective actions.

Your profile and qualifications

Diploma or Degree in Business Administration, Engineering, Supply Chain, or relevant technical field. Minimum 5 years of experience in sales support, service coordination, customer service, or similar roles in industrial equipment or machinery industries. Experience with SAP and CRM platforms is Mandatory. Strong communication skills with the ability to interact professionally with customers, internal teams, and regional stakeholders (email, phone, written). Proficient in reading technical information such as basic diagrams, equipment specifications, service orders, or P&ID (advantageous but not mandatory). Ability to work independently, manage multiple tasks, and respond to customer requirements in a timely manner. Experience with installed-base management, spare parts ordering, or after-sales service processes is an added advantage. Background in machinery, food processing equipment, or technical service coordination is beneficial.
About GEA


GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.



Why join GEA


GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
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