Job Description

ABOUT THE JOB

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At DIGITALL we don’t just deliver technology – we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways.


As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love.


DIGITALL operates globally with a team of 1300 experts in 16 locations across 8 countries.

DESCRIPTION OF THE ROLE

We are seeking a highly skilled and experienced Senior Developer ServiceNow to join our team. The ideal candidate will have deep expertise in ServiceNow development and configuration, with the ability to design, build, and implement scalable solutions that meet business needs. This role requires strong problem-solving skills, hands-on technical ability, and the capacity to collaborate effectively with stakeholders across IT and business functions.

KEY RESPONSIBILITIES

Design, develop, and configure applications and modules within the ServiceNow platform (ITSM, ITOM, CSM, FSM, HRSD, or other relevant modules). Lead technical design sessions and translate business requirements into technical specifications. Develop and implement custom applications, portals, workflows, integrations, and automation within ServiceNow. Ensure adherence to coding and design best practices, maintaining high standards of performance, scalability, and security. Collaborate with business analysts, and project managers to deliver end-to-end solutions. Troubleshoot and resolve technical issues, ensuring minimal business disruption. Mentor junior developers and share knowledge of ServiceNow best practices. Stay up to date with the latest ServiceNow releases, features, and industry trends, and make recommendations for platform optimization. Support governance processes, including code reviews, documentation, and compliance requirements. Platform upgrade and patching Production rollout and verification

NEEDED QUALIFICATIONS

Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience). 5+ years of ServiceNow development experience with proven expertise in at least two major modules (e.g., ITSM, ITOM, ITBM, HRSD, CSM, FSM). Proficiency in JavaScript, HTML, CSS and ServiceNow scripting languages. Must have experience in building integrations through REST/SOAP Strong experience with ServiceNow workflows, Flow Designer, UI policies, Business Rules, Client Scripts, and Service Portal. Experience with integrations using APIs, MID Server, and external systems. ServiceNow Certified System Administrator (CSA) required; additional certifications (CIS, CAD, CTA) are a strong plus. Excellent problem-solving, communication, and analytical skills. Ability to work independently and lead technical initiatives in a fast-paced environment. Experience with Agile methodologies and DevOps practices (nice to Have) Knowledge of ITIL framework and processes (nice to Have)

All applications will be treated in strict confidentiality

Please note that only shortlisted candidates will be invited to an interview

All applications will be treated in strict confidentiality

Please note that only shortlisted candidates will be invited to an interview