Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.



Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.



To accommodate our rapid growth, Five9 is seeking an experienced and motivated Snr Director, Channel Sales DACH to help expand our industry leading partner ecosystem. This is a key position within our Sales organization and will report directly to our VP Europe & MEA. This mission driven team is responsible for opening new routes to market and helping partners build & sell customer experience offers at speed and scale. Some of the major focus areas of this role are:


Manage the sale of Five9 products and services through named national (potentially global) partners Drive a business plan that allows us to scale our services and develop a robust partner ecosystem for services across several disciplines. Develop an enablement strategy to attract, develop and maintain relationships with various distributors, resellers, or agents. Build preference for Five9's customer experience / contact center software and services within partners' portfolios and sales teams Drive global sales results and pipeline development within key national (global) partners Drive partner enablement throughout the entire customer journey lifecycle

Key Responsibilities:

Identify and expand critical relationships within named partners that deliver a profitable business model for and enhance Five9's solutions and services capabilities. Help expand the partner community within the Dach region to accelerate growth, by recruiting and gaining commitment of national partners Develop, retain and own Five9's strategic relationships within partners that can scale our solution and increase value to customers. Establish engagement models for ISV's and development partners – in conjunction with strategic partner offerings Develop, deliver and execute viable plan(s) which will represent Five9's interest in promoting partner corporations branding, as well as ensure Five9 is represented as the first and best option for contact center solutions. Align closely with Five9 Sales to represent the interests of the assigned partners within Five9 to elevate our partner visibility internally and externally. Develop Partner Training and Enablement program and certification Align closely with Sales and Channel to close customer opportunities, manage forecasts and pipelines Structure and negotiate partnership agreements that lead to incremental value and capabilities. Develop detailed operational plans with partners to include engagement models, sales targets, and GTM strategies.

Key Skills:

Proven experience working in a dynamic team focused on building exponential growth 7+ years of experience in software sales, partner development, or business development within a cloud-based environment. Emphasis on software sales. A demonstrated ability to establish, maintain and grow business relationships successfully, with an emphasis on sales and partner processes. Strong operational and analytical skills. Ability to describe trends and provide insight from KPI's. Strong strategic thinking with a penchant for action and results; Excellent project management and creative problem solving skills. Exceptional communications skills, with a proven capability for public speaking, professional writing and active listening. Bachelor's degree or equivalent years of relevant work experience.

Desired Skills:

Experience with and knowledge of Contact Center solutions and/or VoIP. Experience with National Partners and/or Service Providers in cloud collaboration – CcaaS, UCaaS preferred Experience managing partnerships with consulting firms or systems integrators for an enterprise SaaS software solution or systems integrators for an Enterprise SaaS software Solution.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.



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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.