Job Description

Sales & Merchant Operations



Berlin, Germany



Full-time



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About Wolt



At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.



Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.



Are you detail-orientated and have excellent communication skills? Do you love working in a cross-functional environment and solving problems? If this sounds like you, we'd love to talk to you!



Our Onboarding Operations team (Restaurant/Retail Onboarding) is the heart and soul of Wolt. We ensure that we set all our (restaurant and retail) partners up for success through a seamless onboarding, menu and photo experience. As Wolt grows in both size and scope of our offering, the strength of our engine must grow with it.



As a member of our team, you will master the core functions, including onboarding partners and managing cross-functional partners both internally and externally for the German market. You will interact with partners, welcome them to Wolt and ensure their experience is seamless and they are set up for success!



What we offer

The opportunity to help shape something extraordinary in an international environment

A high learning and growth curve in a global technology company

An attractive salary and flexible working hours

Independent work in a dynamic team

A flat hierarchy in a start-up atmosphere

Discount on Wolt orders

Public transport allowance

Wellness allowance (Urban Sports Club)

Weekly (virtual) all-hands meetings and regular team events

Flexible working hours + 30 days paid holiday

What you'll be doing

Communicate with various teams within the organisation to coordinate a seamless merchant onboarding and service experience

Inform partners about processes and procedures via form, email and phone, mostly in German language

Monitor processes and track progress through Monday.com and other Wolt software

Learn, master and improve our systems, tools and processes

Our modest expectations

You have a positive attitude and an entrepreneurial spirit

You are a problem solver - you enjoy identifying problems and developing creative approaches to solving challenges

You are customer-centric - you have a customer-centric mentality and are able to work with people of different technical levels

You have multiple years of experience in sales, support, operations or account management

You are able to set goals and achieve them

You are organised, meticulous and have impeccable communication skills

You work well in independent and diverse team environments

You are ready for a challenge and feel comfortable as a team player

You have analytical as well as critical thinking skills

You are fluent in German and English (at least C1) - any other language is a plus



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Du bist detailorientiert und verfügst über hervorragende Kommunikationsfähigkeiten? Du liebst es, in einem funktionsübergreifenden Umfeld zu arbeiten und Probleme zu lösen? Wenn das nach Dir klingt, würden wir uns gerne mit Dir unterhalten!



Hintergrund der Rolle



Unser Onboarding Operations Team (Restaurant/Retail Onboarding) ist das Herz und die Seele von Wolt. Wir stellen sicher, dass wir alle unsere (Restaurant und Retail-)Partner*innen durch ein nahtloses Onboarding-, Menü- und Fotoerlebnis auf Erfolgskurs bringen. Da Wolt sowohl in der Größe als auch im Umfang unseres Angebots wächst, muss auch die Stärke unserer Onboarding Engine mitwachsen.



Als Mitglied unseres Teams beherrschst Du die Kernfunktionen, einschließlich des Onboardings von Partnerinnen und des Managements funktionsübergreifender Partnerinnen sowohl intern als auch extern auf dem deutschen Markt. Du wirst mit den Partner*innen interagieren, sie bei Wolt willkommen heißen und sicherstellen, dass ihre Erfahrung nahtlos ist und sie für den Erfolg gerüstet sind!



Was wir bieten

Die Möglichkeit, in einem internationalen Umfeld etwas Außergewöhnliches mitzugestalten

Eine hohe Lern- und Wachstumskurve in einem global agierenden Technologieunternehmen

Ein attraktives Gehalt und flexible Arbeitszeiten

Eigenständiges Arbeiten in einem dynamischen Team

Eine flache Hierarchie in einer Start-up-Atmosphäre

Rabatt auf Wolt-Bestellungen

ÖPNV-Zuschuss

Wellness-Zuschuss (Urban Sports Club)

Wöchentliche (virtuelle) All-Hands-Meetings und regelmäßige Teamevents

Flexible Arbeitszeiten + 30 Tage bezahlter Urlaub



Bist du begeistert von dieser Gelegenheit, denn Du wirst...



Mit verschiedenen Teams innerhalb der Organisation kommunizieren, um ein nahtloses Händler-Onboarding und Service-Erlebnis zu koordinieren

Die Partner*innen über Prozesse und Abläufe per Formular, E-Mail und Telefon informieren, meisten in deutscher Sprache

Prozesse überwachen und den Fortschritt durch Monday.com und anderer Wolt-Software verfolgen

Unserer Systeme, Tools und Prozesse erlernen, beherrschen und verbessern

Unsere bescheidenen Erwartungen

Du hast eine positive Einstellung und einen unternehmerischen Geist

Du bist eine Problemlöserin - Du hast Spaß daran, Probleme zu erkennen und kreative Ansätze zur Lösung von Herausforderungen zu entwickeln

Du bist kundenorientiert – du hast eine kundenorientierte Mentalität und bist in der Lage, mit Menschen unterschiedlichen technischen Niveaus zusammenzuarbeiten

Du hast mehrere Jahre Erfahrung im Vertrieb, Support, Operations oder Account Management

Du bist in der Lage, dir Ziele zu setzen und diese auch zu erreichen

Du bist organisiert, sorgfältig und verfügst über tadellose Kommunikationsfähigkeiten

Du arbeitest gut in unabhängigen und vielfältigen Teamumgebungen

Du bist bereit für eine Herausforderung und fühlst dich als Teamplayer wohl

Du verfügst über analytische Fähigkeiten und kritisches Denken

Du sprichst fließend Deutsch und Englisch (mindestens C1) – jede weitere Sprache ist ein Plus



Our Commitment to Diversity and Inclusion



We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.



TeamOur visionOur cultureOur people

We drive Wolt’s growth



We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.



Sales at Wolt

The delivery of (almost) everything



At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.



In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.



Our story

Our culture



At Wolt, you’ll learn more, build more, and ship more than in most other companies.



You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.



Our culture



“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."



Nicolas, Sales Team Lead

Read Nicolas' story

Team

We drive Wolt’s growth



We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.



Sales at Wolt

Our vision

The delivery of (almost) everything



At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.



In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.



Our story

Our culture

Our culture



At Wolt, you’ll learn more, build more, and ship more than in most other companies.



You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.



Our culture

Our people



“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."



Nicolas, Sales Team Lead

Read Nicolas' story