Job Description

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication. Our

industry-leading and award-winning communications channels

– intranet, employee app and email solutions – create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany, with offices in Berlin, New York, London, and Minneapolis–St. Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience.

We are proud to be a

Unicorn

company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

As our Product & Engineering Operations Partner, you will play a pivotal role at the heart of our product development lifecycle. In a rapidly scaling SaaS environment, efficiency, clear communication, and streamlined processes are paramount. You will be instrumental in optimizing the way our Product and Engineering teams collaborate, build, and deliver, ensuring we can accelerate our pace of innovation while maintaining high quality and predictability.

This is a unique opportunity for a proactive, data-driven, and highly organized individual to build and refine the operational backbone that supports our ambitious growth. You won't just manage processes; you'll design, implement, and continuously improve them, directly impacting our ability to scale effectively.

What you’ll be doing

Process Optimization & Standardization
Design, implement, and refine scalable operational processes across the entire Product Development Lifecycle (PDLC), from ideation and discovery to development, testing, and release
Identify bottlenecks, inefficiencies, and areas for improvement within and between Product and Engineering workflows
Champion best practices and ensure consistent adoption across teams

Tooling & Infrastructure Management
Evaluate, implement, and optimize the tools and systems used by Product and Engineering (e.g., Jira, Confluence, product analytics tools, CI/CD pipelines, documentation platforms)


Ensure data integrity and effective utilization of these tools for reporting and insights
Manage vendor relationships for key P&E operational tools


Communication & Collaboration Facilitation

Act as a central communication hub, ensuring seamless information flow between Product, Engineering, Design, QA, and cross-functional stakeholders (e.g., Sales, Marketing, Customer Success, Support)
Establish clear communication protocols for roadmapping, release planning, status updates, and incident management
Drive knowledge sharing and documentation efforts within P&E
Work with outside agencies to prepare and submit R&D Tax Credits


Performance Metrics & Reporting

Define, track, and report on key operational metrics for Product and Engineering performance (e.g., delivery velocity, lead time, cycle time, defect rates, roadmap predictability)
Develop and maintain dashboards that provide actionable insights to P&E leadership for strategic decision-making

Release Management Coordination
Orchestrate and streamline the release process, ensuring smooth and predictable deployments of new features and products


Coordinate dependencies and communication across multiple teams for successful launches

Resource & Capacity Planning Support

Support P&E leadership in resource allocation, capacity planning, and forecasting to ensure optimal utilization and project delivery

Onboarding & Training
Develop and improve onboarding processes for new Product Managers and Engineers to accelerate their ramp-up time


Identify training needs related to tools, processes, and methodologies

What you need to be successful

Experience
4+ years of experience in an Operations, Program Management, or Project Management role within a fast-paced SaaS or technology company
Proven track record of successfully designing, implementing, and optimizing processes for Product and/or Engineering teams
Experience in a scale-up environment is highly preferred


Skills
Exceptional organizational skills with meticulous attention to detail


Strong analytical and problem-solving abilities, with a data-driven approach to decision-making
Excellent communication, interpersonal, and stakeholder management skills; ability to influence without direct authority
Proficiency with project management and collaboration tools (e.g., Jira, Confluence)
Ability to translate complex operational challenges into clear, actionable plans


Mindset
Proactive and self-driven, with a strong bias for action and continuous improvement


Comfortable navigating ambiguity and adapting to change in a dynamic environment


A collaborative team player who thrives on enabling others' success


Passion for building efficient systems that empower product and engineering teams

What you'll get

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Growth Budget - all employees get a yearly budget for external training of €1000, and one day off for growth per year (increase to two days in 2nd year)
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support-we’re offering a company pension scheme
Health - The offices are equipped with fruits, drinks and snacks and ergonomic workplaces
Team Building - Regular team and office events including the yearly Staffbase Camp
Volunteers Day- you’ll get one day off per year for supporting a social project
Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid

Berlin

Also available in

Chemnitz

,

Cologne

,

Dresden

,

Leipzig

,

Munich

Product