Job Description

About LONITÉ

LONITÉ is a Swiss company specializing in lab-grown memorial diamonds and custom jewelry. With a presence in multiple global markets, we are driven by one mission: to support individuals in honoring the memories of their loved ones through timeless, meaningful creations. Our work is personal, emotional, and rooted in empathy — and our team reflects those values every day.

Role Overview

We’re seeking a warm, dependable, and emotionally intelligent Customer Service & Logistics Representative to join our team. This is a hybrid, part-time position ideal for someone who excels in client interaction, has a keen eye for detail, and is comfortable supporting both virtual and in-person client needs.

Key Responsibilities

Provide compassionate, personalized support to clients via phone, email, Zoom, and in-person meetings Manage customer inquiries from initial outreach through order fulfillment and delivery Maintain a high standard of communication, ensuring timely and thoughtful follow-ups Coordinate local logistics, including pickups and deliveries across Germany especially in Berlin (occasionally supporting domestic/international shipments) Collaborate with cross-functional teams (Marketing, IT, Communications) to improve the overall client experience Support weekend and off-hour calls as needed on a rotating basis Maintain records and client data accurately in CRM and other platforms

Requirements

Candidates should be based in Germany, preferably in Berlin, and legally authorized to work in the EU. Prior experience in customer service, client relations, or operations (especially in luxury, healthcare, or memorial services industries) Strong interpersonal skills with the ability to provide emotional support in sensitive situations Tech-savvy and comfortable using Google Workspace, Microsoft Office, and CRM tools Highly organized, self-motivated, and capable of managing multiple priorities Availability to work flexible hours, including some evenings and weekends Desirable: Experience with logistics (DHL, FedEx, USPS, ), or shipping coordination

What We Offer

Competitive hourly compensation based on experience Performance-based commissions A hybrid work environment with flexible scheduling A collaborative, compassionate, and mission-driven team culture Unique opportunity to make a real emotional impact on people’s lives

How to Apply

If you’re passionate about delivering heartfelt service and want to be part of a meaningful mission, we’d love to meet you. Please submit your resume and a brief introduction sharing why this role speaks to you.

Art der Stelle: Teilzeit

Gehalt: 15,00€ - 25,00€ pro Stunde

Erwartete Arbeitsstunden: höchstens 30 pro Woche

Bewerbungsfrage(n):

When is your earliest starting date? Are you comfortable working in a remote setting? Having phone calls and Zoom meetings outside normal working hours (e.g., after dinner, or at weekends) for communications with colleagues and clients located in other time zones? Are you willing to undergo a background check in accordance with local laws/regulations? Do you have a Laptop or home office set up with a webcam? Do you have a valid driver's license? Are you legally authorized to work in Germany and in the EU? What is your expected hourly salary? How many hours per week can you allocate to this job? Are you comfortable taking customer calls, emailing and setting up and attending online meetings with customers? Are you able to manage logistics tasks, including but not limited to receiving and sending packages? What other languages do you speak including your proficiency level?
Ausbildung:

Mittlere Reife oder gleichwertig (Wünschenswert)
Berufserfahrung:

Customer Service: 1 Jahr (Wünschenswert)
Sprache:

Englisch (Erforderlich) Deutsch (Erforderlich)
Arbeitsort: Zum Teil im Homeoffice in 10785 Berlin