Job Description

WS Customer Service Solution

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Das bieten wir Ihnen:

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Joining a team of supportive, social and vibrant team members, you (m/f/d) will be the (virtual) face of this nutritional service, delivering first and lasting impressions to Czech speaking customers. With the help of an extense training, you will be able to confidently and efficiently communicate to the customer base and couriers via phone, email or chat, providing quality advice and assistance on all things necessary.


This service is based on the idea to help families enjoy good food. With this simple service hassle is taken out of planning, shopping and cooking, by delivering weekly meals with the ingredients and recipes ready to cook, so there’s no more ‘what’s for dinner’ panic.


Requirements


Keep on top of a high volume of customer calls, emails and live-chatsEnsure their Czech customers queries or complaints are answered with the aim of a first time resolutionPerform customer engagement calls to existing membersAchieve KPI’s whilst maintaining excellent qualityKeep your finger on the pulse with regards to customer happiness and retention; reporting back their thoughts to the wider business.
We'd love to meet someone with


Strong attention to detail and time managementGood PC & typing skillsExcellent written and verbal communication skills in Czech and in EnglishAble to work in a teamCurious and an eye for improvementThe ability to go the extra mile
Wir freuen uns Sie kennenzulernen! Ihr Kontakt: WS Customer Service Solution Herr Robert KühnlAlt Moabit 96 B 10559 Berlin Telefon +49 30 43024324