Job Description

What we do:

Airspace is a technology-enabled logistics service provider. Through patented technology, people, and services, Airspace eliminates transparency issues and challenges that customers face today. With the industry's most technologically advanced platform, Airspace's end-to-end solution expedites time-critical deliveries, improves accuracy, and provides full visibility on the shipments that matter the most.

Overview

Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.

Responsibilities

Operating the Airspace Platform

Set up new orders by adhering to both standard work practices and client-specific SOP instructions The ability to rapidly move from one critical task to another and working all orders within the respective view; unless otherwise directed by an ops leader Verification that drivers have picked up or recovered the correct piece(s) Accurately confirming flight departures by use of AWB tracking Following all process and communication standards within our various team outlets Stay up to date on all announcements and training involving new system features and process changes.

Proactive Customer Updates

Follow all customer delay notification preferences in providing timely updates by use of the preferred method of communication With the customer's best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times.

Intuitive Problem Solving

Ability to update, manage, and/or change airway bills using initial or tenured training. Ability to source driver coverage for any segment of an order. Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues. Follow escalation procedures and guidance provided by senior team members to assist in issue resolution.

Handling All Inbound and Outbound Communications

Timely acknowledgment and action of all email, phone and text requests Expected to consistently meet all minimum metric expectations for phone availability and acceptance Proper use of the various phone statuses Order placement for customers who are unable to place orders via the online portal Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email.

Maintaining Balanced Level of Performance

As an OSI, you will be expected to meet minimum metric requirements for an entry level position. Metric expectations will increase with each advancement.


Maintain high level of customer service while communicating with internal and external parties through + Slack + Zendesk
+ Inbound/Outbound phone calls and texts
+ Internal meetings
Maintain high level of team contributions in the following areas: + Communication + Order updates
+ Accuracy based on Standard Work procedures

Company Introduction

Airspace is a tech-enabled freight forwarder that's redefining how the world's most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.



As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.



Airspace has been rated one of America's best Startup Employers, listed as one of CNBC's Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.



The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.

What you get back from us:

Freedom:

of creativity, self-responsibility and for all self-development;

Complete package:

Pension plan, a good salary, enough vacation days to spend, company fitness and an interesting bonus plan;

International team:

you will work with many different nationalities in all time zones in the world;

Fantastic colleagues:

an international team of highly skilled and for all motivated team members are there to make your day;

Great customers:

customers from all over the world and in many different markets are there to broaden your horizon and are waiting for your support;

Open door environment:

in a young and international team, where your voice will be heard and where we are all working to reach the same goals;

Growth Opportunities:

we are a startup, the sky is the limit, we will invest in you like you invest in our company;

Don't waste any more time and get in contact with us. Apply to the role if you feel qualified, check out our website www.airspace.com for more details on our services and if any questions arise, please do not hesitate to contact our European HQ in the Netherlands under +31 (0)88 60 55 600.

Was Du von uns zurückbekommst:

Freiheit:

Kreativität, Selbstverantwortung und Selbstentwicklung;

Komplettpaket

: Pensionsplan, ein gutes Gehalt, genügend Urlaubstage, Betriebsfähigkeit und ein interessanter Bonusplan;

Internationales Team:

Du arbeitest mit vielen verschiedenen Nationalitäten in allen Zeitzonen der Welt;

Fantastische Kollegen:

Ein internationales Team von hochqualifizierten und vor allem motivierten Teammitgliedern ist da, um Deinen Tag positiv zu gestalten;

Großartige Kunden:

Kunden aus der ganzen Welt und aus vielen verschiedenen Märkten erweitern Deinen Horizont und warten auf Deine Unterstützung;

Prinzip der offenen Türen:

In einem jungen und internationalen Team, in dem Deine Stimme gehört wird arbeiten wir alle daran, die gleichen Ziele zu erreichen;

Wachstumschancen:

The sky is the limit. Wir werden in Dich investieren, so wie Du in unser Unternehmen investierst;

Verschwende keine Zeit mehr und setz Dich mit uns in Verbindung. Sende Deinen Lebenslauf mit einem Motivationsschreiben (in deutscher Sprache) an EUjobs @ airspace.com. Weitere Informationen zu unseren Dienstleistungen findest Du auf unserer Website www.airspace.com. Bei Fragen wende Dich bitte an unser europäisches Headquarter in den Niederlanden unter +31 (0) 88 60 55 600.

Ce que nous faisons:

Airspace est un fournisseur de services logistiques reposant sur la technologie. Nous intégrons la technologie, les personnes et les services via une plate-forme logicielle automatisée innovante qui offre aux parties prenantes une véritable solution d'expédition de bout en bout avec une visibilité totale. Nous avons créé notre plateforme pour éliminer les problèmes de transparence et les défis auxquels les clients sont confrontés chaque jours.

Nous vous offrons :

Liberté

: de créativité, de responsabilité et un développement personnel;

Avantages :

plan de retraite, bon salaire, suffisamment de jours de vacances à dépenser, et un bonus intéressant;

Environnement international:

vous travaillerez avec de nombreuses nationalités différentes dans tous les fuseaux horaires du monde; dans une équipe jeune et internationale, où votre voix sera entendue et où nous travaillons tous pour atteindre les mêmes objectifs;

Environnement agréable:

une équipe internationale hautement qualifiée. Tous nos agents sont motivés et feront en sorte que votre journée soit agréable à travailler;

Clients grand compte

: des clients du monde entier dans de nombreux domaines différents sont là pour élargir vos horizons et attendent votre soutien;

Opportunités de développement:

« the sky is the limit », nous investirons en vous comme vous investissez dans notre entreprise;

Ne perdez plus de temps et contactez-nous. Envoyez votre CV avec une lettre de motivation (en français) à EUjobs@airspace.com consultez notre site Web www.airspace.com pour plus de détails sur nos services et si vous avez des questions, n'hésitez pas à contacter notre siège européen aux Pays-Bas au +31 (0) 88 60 55 600.