Job Description

Operations



Berlin, Germany



Full-time



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About Wolt



At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.



Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.



Role Overview



We are looking for a dynamic Operations Specialist to join our Operations Team with a focus on driving strategic projects and delivering impactful insights. This role sits at the intersection of operations, data, and stakeholder engagement, requiring a sharp communicator who can confidently lead cross-functional initiatives and translate complex data into clear, actionable outcomes.



You’ll be expected to manage high-visibility projects, collaborate closely with various stakeholders, and ensure that data-driven decisions are communicated effectively and professionally. Your ability to make data understandable and drive outcomes from insights is critical for success in this position.



What you'll be doing

Project Leadership:

Own and lead operations-related projects from initiation through execution, ensuring timelines, scope, and objectives are met.

Data Interpretation:

Analyze operational data and performance metrics, interpret findings, and translate them into clear recommendations for improvement.

BI Tools Expertise:

Use tools like Looker, Power BI, or SQL to create compelling dashboards and reports that support decision-making.

Stakeholder Communication:

Collaborate with internal teams and stakeholders at multiple levels, acting as a liaison to ensure alignment and transparency throughout the project lifecycle.

Presenting Insights:

Clearly and effectively present analysis, updates, and outcomes to both technical and non-technical audiences including leadership.

Strategic Support:

Contribute to operational strategy development through structured problem-solving and evidence-based insights.

Continuous Improvement:

Identify inefficiencies and recommend solutions to optimize operations and streamline communication and reporting processes.

Our humble expectations

Must-Haves:

Exceptional communication skills – confident, concise, and clear in both written and verbal formats.

Strong presentation abilities – comfortable speaking in front of stakeholders and leadership.

Demonstrated experience in project management, with a proven ability to lead initiatives independently.

Skilled in using Looker, Power BI, or Tableau to derive and communicate insights.

A solid understanding of how to interpret operational data and drive business outcomes.

High attention to detail with the ability to manage multiple priorities.

Nice-to-Haves:

Background in operations, strategy, business intelligence, or a related field.

Familiarity with basic SQL or Excel for ad hoc data analysis.

Experience in cross-functional environments with exposure to executive-level stakeholders.

Why Join Us?



This role is perfect for someone who thrives on turning insights into impact. If you're a strong communicator who enjoys leading projects, collaborating across teams, and using data to make decisions smarter and faster, we’d love to hear from you.



Our Commitment to Diversity and Inclusion



We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.



TeamOur cultureOur visionOur people

Delivery operations at Wolt



We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.



In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.



Operations at Wolt

Our culture



At Wolt, you’ll learn more, build more, and ship more than in most other companies.



You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.



Our culture

The delivery of (almost) everything



In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.



We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.



Our story



"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."



Janne, Head of Global Operations

Team

Delivery operations at Wolt



We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.



In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.



Operations at Wolt

Our culture

Our culture



At Wolt, you’ll learn more, build more, and ship more than in most other companies.



You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.



Our culture

Our vision

The delivery of (almost) everything



In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.



We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.



Our story

Our people



"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."



* Janne, Head of Global Operations