Job Description

Sales & Merchant Operations



Frankfurt am Main, Germany



Full-time



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About Wolt



At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.



Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.



At Wolt, we’re committed to making local life better — for our customers and for our partners. In Germany, our Mass Account Management (MAM) team supports thousands of restaurant partners across the country. We're now looking for a Mass Account Management Associate to join us and help improve the operational success of these partners at scale.



What you’ll be doing



As a Mass Account Management Associate, you will play a key role in improving the operational success of our restaurant partners at scale. You’ll be part of a team responsible for ensuring thousands of merchants remain active, available, and engaged with Wolt’s commercial tools. Using data, structure, and scalable communication, you will help partners improve their performance, adopt new features like Promotions and Ads, and contribute to Wolt’s growth — all while maintaining clean and reliable portfolio data.

Day-to-day in this role you’ll:

Manage the operational health and performance of a large group of restaurant partners

Monitor and improve KPIs such as availability, active rate, rejection rate, and churn

Design and lead initiatives that drive adoption of Promotions, Deals, and Ads

Ensure strong data hygiene and accurate reporting

Support campaign rollouts and help scale best practices across the portfolio

Collaborate cross-functionally with other teams

Our humble expectations

1–2 years experience in operations, commercial or support roles

Excellent German and English communication skills

Proficiency in Excel/Google Sheets and CRM platforms

Strong sense of ownership, structure, and attention to detail

Analytical mindset and drive to improve processes

What we offer

A role with direct impact on merchant performance and customer experience

Independent work in a dynamic, international team

A fast-growing tech company with many career opportunities

Attractive salary package

Cool office in the heart of Frankfurt

Discount on Wolt orders

Modern work equipment

Various soft drinks, coffee and fruits in the office

Urban Sports Club membership subsidy

Deutschland Ticket subsidy

Weekly all-hands meetings and regular team events

Flexible working hours policy + 30 days of paid vacation

Next steps



If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, apply and get the conversation going!



We review applications on a rolling basis and will reach out to candidates whose profiles stand out. The process includes a call with our Talent Acquisition team, interviews with the hiring manager, and a final practical case round.



Our Commitment to Diversity and Inclusion



We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.



TeamOur visionOur cultureOur people

We drive Wolt’s growth



We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.



Sales at Wolt

The delivery of (almost) everything



At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.



In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.



Our story

Our culture



At Wolt, you’ll learn more, build more, and ship more than in most other companies.



You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.



Our culture



“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."



Nicolas, Sales Team Lead

Read Nicolas' story

Team

We drive Wolt’s growth



We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.



Sales at Wolt

Our vision

The delivery of (almost) everything



At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.



In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.



Our story

Our culture

Our culture



At Wolt, you’ll learn more, build more, and ship more than in most other companies.



You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.



Our culture

Our people



“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."



Nicolas, Sales Team Lead

Read Nicolas' story