Job Description

Sales & Merchant Operations



Berlin, Germany



Full-time



About Wolt



At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.



Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.



About the Global Merchant Team



Wolt’s Global Merchant team is responsible for ensuring we offer a best-in-class selection of restaurants and stores, while building products and services that help our merchants grow profitably on the platform. We work closely with local commercial teams across +30 countries and focus on driving merchant strategy, improving operations, enabling sales, optimizing the merchant experience, and supporting global partnerships—all to strengthen our overall merchant ecosystem. This role plays a key part in supporting those efforts through the launch and scale of a new in-store product for our merchants.



About the Role



We are looking for an operator with a strong bias to action who is excited to solve problems and improve our business. The ideal candidate can flex between scrappy executing, data analysis, executive communication and cross-functional management. You’ll join the Merchant Strategy & Operations team, where we’re focused on building the best merchant selection for our customers.



As the Manager of Selection Strategy & Operations you’ll be responsible for developing our merchant strategy–assessing which merchants we should target, leveraging data to surface key insights, measuring performance and developing a better merchant experience. You will report to the Director of Merchant Strategy & Operations and lead cross-functional collaboration between Wolt operations, sales, marketing, product, finance to hit selection goals across 25 countries. This role will be located in Berlin or Helsinki.



Merchant selection is key to Wolt’s growth, and getting more merchant partners is a top priority. In this role, you will refine our selection intelligence model to ensure we are targeting the most incremental merchants and work closely with sales and product to make sure merchants are successful on our platform–ensuring Wolt has the strongest merchant selection.



What you will be doing

Help shape and define our Merchant selection strategy for the organization; How many Merchants should we have on our platform? Which type of merchants? Where do we see the biggest gap in selection?

Define and plan our overall Merchant goals, how we measure and track performance, lead with data, follow up on initiative success

Identify selection gaps and track key metrics that are an indicator of strong selection quality in our markets

Work with central analytics team to build and rollout tooling and frameworks for driving selection intelligence in the markets

Work cross functionally with Sales Ops, Local leadership to surface and tackle the biggest challenges in driving selection growth

Partner with our local countries to ensure successful planning and implementation of local Mx strategies

Our humble expectations

You want to affect change every day, are result-oriented and can operate in fast-paced environments

You do not shy away from getting your hands dirty, building and testing - you are comfortable in a place where the playbooks are still to be defined and built

You enjoy solving problems, you are comfortable with data and have solid analytical skills (SQL a plus)

You have experience using CRM systems (Pipedrive & Salesforce a plus) and working with technical teams

You have an ability to build cross-functional partnerships at all levels across technical and non-technical teams to achieve common goals

You have 6+ years work experience in consulting, investment banking, operations, technology, startups, or related experiences. A combination of 2 or more of these experiences is a plus

You communicate clearly and concisely in written and verbal comms



Our Commitment to Diversity and Inclusion



We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.



TeamOur visionOur cultureOur people

We drive Wolt’s growth



We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.



Sales at Wolt

The delivery of (almost) everything



At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.



In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.



Our story

Our culture



At Wolt, you’ll learn more, build more, and ship more than in most other companies.



You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.



Our culture



“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."



Nicolas, Sales Team Lead

Read Nicolas' story

Team

We drive Wolt’s growth



We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.



Sales at Wolt

Our vision

The delivery of (almost) everything



At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.



In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.



Our story

Our culture

Our culture



At Wolt, you’ll learn more, build more, and ship more than in most other companies.



You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.



Our culture

Our people



“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."



Nicolas, Sales Team Lead

Read Nicolas' story