Job Description

We are seeking a highly skilled

Lead Business Analyst

with strong

ServiceNow

experience to join our dynamic team. In this role, you will lead business analysis efforts for ServiceNow implementations, working closely with stakeholders to gather requirements, design solutions and ensure successful project delivery.

Responsibilities

Lead the business analysis function for ServiceNow projects, including ITSM, ITOM, HRSD or other ServiceNow modules Collaborate with clients, project managers, developers and other stakeholders to gather and document business requirements Analyze and translate business needs into functional and technical requirements for ServiceNow solutions Facilitate workshops, interviews and meetings to elicit requirements and drive consensus Develop user stories, process flows and use cases to support solution design and development Oversee the configuration and customization of ServiceNow modules to meet business objectives Support testing, training and change management activities Provide thought leadership and best practices for ServiceNow implementations Mentor and guide junior business analysts on the team

Requirements

5+ years of experience as a Business Analyst, including excellent knowledge of requirement gathering techniques, process mapping and stakeholder engagement Solid understanding of ServiceNow processes, modules and integrations (experience with SNOW in public sector is a plus) Strong understanding of business process analysis and design Excellent communication, facilitation and stakeholder management skills Experience working in Agile/Scrum environments ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus Experience in consulting or working with global clients is preferred

We offer

30 days holiday per annum Company Pension Scheme Regular performance assessments Fitness-First Black Membership bitkom - Corporate Benefits Employee Stock Purchase Plan (ESPP) (subject to certain eligibility requirements) Unlimited access to LinkedIn learning solutions Friendly and enjoyable working team Regular corporate and social events Flexible and remote working opportunities Award-winning workplace: Recognized by Kununu (Top Company 2022–2025), Glassdoor (Best Places to Work 2023–2024) and the NewWork Business Award 2025 for outstanding culture, innovation and employee satisfaction * + All benefits and perks are subject to certain eligibility requirements