Job Description

Role description

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit

Job Title: ServiceNow Business Analyst

Location: Stuttgart, Germany(Onsite or Hybrid)

JobType: Full time or Contract

A ServiceNow Business Analyst is responsible for understanding business requirements, translating these requirements into ServiceNow functionalities, and supporting the end-to-end implementation lifecycle. The analyst works closely with project managers, developers, system administrators, and business users to ensure successful deployment and continual improvement of ServiceNow modules.

Main Responsibilities

Requirement Gathering:

Collaborate with business leaders, process owners, and stakeholders to elicit, analyze, and document business requirements. Conduct workshops, interviews, and surveys to understand current processes and pain points.

Process Analysis and Optimization:

Assess existing business processes, identify inefficiencies, and propose improvements leveraging ServiceNow capabilities. Map out current and future state processes, ensuring alignment with best practices.

Solution Design:

Translate business requirements into detailed functional specifications. Work with ServiceNow architects and developers to design solutions that meet business needs while maintaining technical feasibility.

Configuration and Customization:

Support the configuration and customization of ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM),

Stakeholder Engagement:

Maintain effective communication with stakeholders throughout the project lifecycle. Facilitate regular meetings, status updates, and presentations to keep stakeholders informed and engaged.

User Acceptance Testing (UAT):

Develop test cases and scripts based on requirements. Coordinate and support UAT, ensuring that solutions meet user expectations and business objectives.

Change Management:

Assist in preparing change management materials including user guides, training content, and process documentation to facilitate smooth adoption of new ServiceNow functionalities.

Post-Implementation Support:

Provide ongoing support and maintenance for implemented ServiceNow solutions. Monitor system performance, handle user inquiries, and coordinate enhancements as needed.

Reporting and Analytics:

Design and implement dashboards, reports, and metrics to provide insights into process efficiency, service levels, and business outcomes.

Compliance and Quality Assurance:

Ensure that ServiceNow implementations adhere to organizational compliance standards, policies, and regulatory requirements. Conduct regular audits and quality checks.

Skills

Mandatory Skills : Business ANalyst, ServiceNow ITSM, ITOM, ITBM

About LTIMindtree

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 83,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree — a Larsen & Toubro Group company — solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/.