Job Description

KEY ACCOUNT SPECIALIST (INSIDE SALES) m/f/d

JOB PURPOSE & PRIMARY JOB RESPONSIBILITIES

In this role you will be responsible for complementing and supporting Key Account Executives activities for designated Regional and Local Key Accounts.

Smooth customer and service oriented performance for designated key accounts

Pro-active account management and development incl. follow-up on sales leads

Make quotations to customers for designated accounts incl. follow-up

Negotiate prices and secure best cargo mix

Produce and update ratesheets

Active communicator with international internal as well as external stakeholders

Escalation point for enquiries or complaints

Liaise cross functionally to overcome operational issues

Ensure compliance with company rules

Promoting e-commerce platform and self-service tools as applicable

REQUIRED SKILLS AND COMPETENCIES

A minimum of 3 years of professional shipping experience preferably within Inside Sales/Key Account

Distinct customer and service focus

Persuasive, target- and result oriented, competitive with strong communication and negotiating skills

Advanced MS Excel or Google Sheet skills and a strong administrative focus

Broad shipping knowledge with cross functional and commercial mind-set & knowhow

Business fluent in English and local language

Strong digital orientation and growth mind-set

WHAT WE OFFER

Modern workplace

Mobile working possibilities (2 days per week)

Flexible working time

Company pension scheme

30 days vacation

Open communication and innovative collaboration

Career & development opportunities

Located in the Hamburg office.