Job Description

FERNRIDE is an equal opportunity employer. We are committed to Diversity, Equity, Inclusion & Belonging because we value and celebrate everyone's differences and individuality. We strive to create an open, safe space in which you feel empowered and authentic. FERNRIDE has over 130 employees, from 35+ countries. Our culture is characterized by the company values and fundamentals:



#wewinasoneteam #weexecuteanddeliver #weareambitiousinnovators #weareopentochange #weputcustomervaluefirst #respect #professionalism #safety.

What you will work on

We are seeking a motivated and tech-savvy

Junior IT Administrator (m/f/d)

to join our small, agile IT team in Munich. As a Level 1 IT Support Administrator, you will be the first point of contact for our employees, providing essential technical assistance and ensuring our team can work efficiently. This is a fantastic opportunity to grow your skills in a modern, cloud-first environment and make a real impact on our daily operations.

How you will leave your footprint

Provide First-Level Support:

Act as the go-to person for all IT-related queries and issues, delivering friendly and effective technical support to all Fernride employees.

Manage Support Tickets:

Efficiently handle, prioritize, and resolve incoming support requests using our

Atlassian (Jira) ticket system

.

Administer Core Systems:

Assist with the administration of our primary tools, including user management and support for

Google Workspace, Atlassian, Jumpcloud IdP & MDM,

and more

Support Diverse Operating Systems:

Set up, configure, and troubleshoot employee hardware and software across

macOS, Windows, and Linux

environments.

Onboarding & Offboarding:

Manage the IT side of employee onboarding and offboarding, ensuring a smooth and secure process.

Maintain Cloud Services:

Support our suite of cloud-based tools and services, helping to ensure they are running smoothly for all users.

Create Documentation:

Help build and maintain our internal IT knowledge base with clear and helpful documentation.

What you will bring to the team

First experience in an IT support, helpdesk, or a similar role is highly desirable. Hands-on experience with troubleshooting

macOS, Windows, or Linux

operating systems. Familiarity with

Google Workspace

(G Suite) administration is a strong plus. Experience using a ticketing system, preferably

Atlassian Jira

, is an advantage. You are a natural problem-solver who enjoys tackling technical challenges and finding solutions. You have excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Fluency in English is required. A proactive, team-oriented, and customer-focused mindset with a strong desire to learn and grow within the IT field.

W

hat we offer @FERNRIDE

At FERNRIDE, we believe in empowering you to thrive both personally and professionally. Our benefits are thoughtfully designed to support your growth, well-being, and aspirations while fostering a strong sense of work-life harmony. Here's how we support you:


Flexible working hours & remote work All-day breakfast and unlimited drinks, fruits, and snacks Lunch subsidy Select one of three options: (1) EUR 40 Spendit card /month (2) Wellpass (3) Mobility card Corporate Benefits platform Company pension scheme Team, department, and company events Company Equity 30 days of vacation Up to six weeks of remote work in countries covered under the EHIC (European Health Insurance Card)

"FERNRIDE does not require external assistance for recruitment. All hiring decisions are managed internally. We kindly request the recruitment agencies, consultancies, and other third-party services to refrain from contacting us regarding our open positions."

Who we are

FERNRIDE offers scalable automation solutions for yard trucking that increase productivity, promote sustainability, and improve worker safety. We employ a human-assisted automation approach, which allows for remote takeovers of electric trucks when necessary. This ensures seamless integration and reliable operations for logistics operators. With over a decade of research and high-profile customers, including Volkswagen, HHLA, DB Schenker, and BSH, FERNRIDE uses cutting-edge technology to address major industry challenges, such as driver shortages and the negative environmental impact of logistics operations.