Job Description

Team Mission

As part of the Customer Centricity Shared Service at EQOM Group, you will play a key role in bringing customer perspectives into the heart of our decision-making processes – across all our brands.


Your mission: Help us better understand what drives, motivates and blocks our customers, and translate these insights into meaningful improvements of our customer experience.


The SSC Customer Centricity will not be a large team in terms of personnel. It will be more about finding people across the organisation and getting them to work towards your goals.

Position Details

Start Date: Beginning of 2026


Levelling: Junior to Mid-level


Team: Customer Centricity Shared Service Center (SSC)


Team Lead: Inga Bohn (Head of Brand & Customer Centricity) located in the Berlin office



Location: Hybrid / Remote

Working Hours: 40–32 hours a week


Language: Fluency in English, both written and verbal, is required

Job To Do's

You will:

Design, conduct and analyse qualitative and quantitative customer research as well as incoming customer feedback across multiple brands Create clear and actionable insight summaries for teams such as E-commerce, Brand, Marketing, CRM, Innovation, Purchasing etc. Support with managing the yearly Sexreport survey, customer experience management platform as well as Brand Tracking tools Translate insights into required improvements and define cross-functional projects to remove frictions in the customer journey Act as a connector between our customers and internal teams, helping translate insights into action and building knowledge around customer needs and frustrations Support the implementation of a customer-centric mindset and methodology across the EQOM group

Skills

You’re a naturally curious and empathic person with genuine interest in customer needs. You feel comfortable exploring topics like intimacy and sexuality and are excited about improving the lives of our customers through thoughtful, insight-driven work.


Below you will find some of the skills you should ideally have. Please don't be discouraged if you don't tick all the boxes.


You bring:

A degree in Business, Psychology, Social Sciences, Marketing, Communication or a similar field, experience with statistics is a plus Enthusiasm to not only derive insights from data but promote them throughout the organization Strong project management skills and a hands-on, solution-oriented attitude Strong ability to turn findings into clear, structured recommendations A collaborative mindset and genuine interest in working across brands and teams Ability to influence without authority, leveraging strong interpersonal and communication skills to build trust and alignment First experience with customer insights, customer research and/or UX (internships or junior roles) as well as basic knowledge of qualitative and/or quantitative methods such as interviews, surveys and concept testing is a plus Fluency in English (verbally and written)

Apply for this job

About us

For ten years, AMORELIE has stood for a playful, uncomplicated and natural approach to sex. As one of the leading brands in the sexual wellness industry, we encourage people to have happy and sexually fulfilling relationships - with themselves and with others.