Job Description

Do you love solving tech problems and helping people? Are you curious about starting your IT career in a global cloud-based SaaS company? Do you want to gain your first real work experience in IT and work with people from different backgrounds to solve their practical IT challenges?*

Then this opportunity could be for you! Join our team in Karlsruhe and grow your IT experience with us.

About the Role

We’re looking for an open minded and curious person to join our IT Support team as (junior) IT Support. The position is on-site in our Karlsruhe office, part time, between 25- 30% weekly, meaning 10-12 hours a week. This is a great opportunity if you're just starting out in IT and want to build experience and your skills in a hands-on, supportive environment.


At the office in Karlsruhe today, we are between 20- 30 people and you’ll be helping your colleagues at the office with everyday tech issues — like setting up computers, fixing problems, and making sure everyone’s tools are working properly. No advanced experience is required for this position, just a good attitude, a willingness to learn, and basic tech knowledge.

What You’ll Do

Help set up and install laptops, monitors, and other office equipment Assist with simple technical problems like password resets or printer issues Respond to support requests from staff and follow up when needed Keep track of equipment and help with basic inventory tasks Learn to manage user accounts and access with help from the IT team Support new hires by preparing their computers and tools Help keep the IT workspace organized and running smoothly

What We’re Looking For

A general interest in IT and technology Basic knowledge of computers and common software like Windows and Microsoft Office Friendly attitude and clear communication — you’ll be working with different kinds of people from different functions in the company Willingness to ask questions and learn from others Dependable and organized

Nice to Have (but not required)

Experience related to IT or tech Familiarity with Office 365, Teams, or Google Workspace Comfortable working with both Windows and Mac (training will be provided)

Who you are?

We are looking for a part- time employee, approximately 10-12 hours a week at our office in Karlsruhe

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We are open for different types of employment, depending on your situation: Werkstudent, Mini-Job or Part-time The role requires on-site presence in our office in Karlsruhe Durlach, no remote work possible

Our recruitment process:

Screening call with Talent Acquisition Partner First interview with our Manager for IT-support Second Interview with CIO

About Tacton

Tacton is a global SaaS leader in CPQ (Configure, Price, Quote), empowering manufacturers to streamline complex sales processes and drive growth. Headquartered in Stockholm with offices in Chicago, Karlsruhe, and Warsaw, we’re a 220-person team on an exciting growth journey. Recognized by Gartner as a market leader, our technology helps global manufacturers solve real-world configuration challenges and stay competitive in a rapidly changing world. Learn more at tacton.com/about