Job Description

Job Title:

IT Support Level 1

Location:

Frankfurt, Germany

Contract Type:

Full-Time, B2B Contract (12 Months)

Start Date:

ASAP

Work Authorisation:

Must be German or EU national.

Note:

This is not a permanent position

About the Role

We are looking for a highly motivated IT Support Level 1 professional to join our client’s team in Frankfurt. This role is ideal for someone with strong technical troubleshooting skills and the ability to provide high-quality support in a fast-paced environment. You will act as the first point of contact for IT-related issues and ensure smooth day-to-day operations.

Key Responsibilities

Provide Level 1 technical support for end users (in person, via phone, and email) Diagnose and resolve hardware, software, and network issues Install, configure, and maintain end-user devices and applications Log and track support tickets, ensuring timely resolution Escalate complex issues to Level 2/3 teams as needed Support onboarding/offboarding activities Maintain documentation and follow IT processes and standards

Required Skills & Qualifications

Fluency in English and German (both required)

Previous experience in Level 1 IT Support or Service Desk role Strong knowledge of Windows OS, MS Office Suite, and basic networking Experience supporting hardware (laptops, desktops, printers, etc.) Excellent communication and customer service skills Ability to work independently and in a team Must have full working rights in Germany

How to Apply

If you meet the above requirements and are interested in this opportunity, please send your CV and availability. We look forward to connecting with talented professionals ready to take on an exciting role with our esteemed client.

OR send your cv at mariam.zamurad@techconnectb2b.com

Whatsapp: +447821884924

Job Types: Full-time, Contract
Contract length: 12 months

Pay: Up to 3.800,00€ per month

Language:

German (Required)
Work Location: In person