It Support
Köln, NW, DE, Germany
Job Description
Job Overview
We are seeking a
Desktop Support Specialist
with basic networking knowledge to provide technical support for end-users. The role involves troubleshooting hardware, software, and network issues, as well as maintaining IT systems in line with company standards.Key Responsibilities
Provide
Level 1 & 2 support
for desktops, laptops, printers, and mobile devices. Install, configure, and maintainWindows and macOS systems
. Troubleshootbasic networking issues
(LAN, WAN, Wi-Fi, DNS, DHCP, IP configuration). Manage and supportMicrosoft Office 365
and other productivity tools. Assist inuser account management
(Active Directory, password resets, access rights). Configure and supportVPN connections
for remote users. Log and track incidents in theticketing system
(ServiceNow, Jira, etc.). Supportvideo conferencing tools
(Teams, Zoom, WebEx). Coordinate with the Network and Systems team for escalated issues. Document processes, solutions, and troubleshooting guides.Required Skills
Strong knowledge of
Windows 10/11
and Microsoft Office suite. Basic understanding ofnetworking concepts
(TCP/IP, LAN/WAN, DNS, DHCP, VPN). Familiarity withActive Directory
and user account administration. Knowledge ofantivirus, endpoint protection, and patching tools
. Excellent troubleshooting and customer service skills. Ability to prioritize and manage multiple tasks.Qualifications
Bachelor’s degree in IT, Computer Science, or related field (preferred). 1–2 years of experience in
Desktop/IT Support
. Certifications (plus point, not mandatory):CompTIA A+, Network+, Microsoft MCSA
. Good communication in German + English.Job Type: Contract
Contract length: 6 months
Work Location: In person
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Job Detail
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Job IdJD3418420
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKöln, NW, DE, Germany
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EducationNot mentioned