It Support Engineer (m/w/d)
Weßling, BY, DE, Germany
Job Description
We are looking for
IT Support Engineer
for a full-time role (3 days per week)Scheduled days: Monday, Tuesday & Wednesday (full day)
Language Requirment:
B2 or above German language level
Key Responsibilities
· Log all service requests and incidents via the ticketing system, including those received through calls, emails, voicemails, chats, and walk-ins.
· Provide accurate and thorough solutions to user inquiries, escalating or transferring incidents when appropriate.
· Keep users informed about the status and progress of their service requests.
· Troubleshoot complex hardware and software issues on PCs, including installations and upgrades.
Technical Skills
Proficiency in the following technologies is highly desirable:
· Microsoft Windows 10 & 11
· Office 365 (Teams, OneDrive, Outlook, OneNote)
· Web browsers (Edge, Chrome, Safari)
· PDF tools (Adobe Acrobat, Foxit Reader)
· ServiceNow (ITSM)
· VMware Horizon View (VDI)
· Veeam (Backup & Restore)
· Palo Alto GlobalProtect (VPN)
· Mobile platforms (iOS/Android)
· Windows Internals
· Networking, Server, and Information Security Fundamentals
· SAP (ERP)
Contract Type:
B2B freelanceJob Type: Contract
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobs.de will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
-
-
IT Support Engineer (m/w/d) Werde unser Technik Held
Heidelberg, Baden-Württemberg -
Job Detail
-
Job IdJD3891216
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Vollzeit
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationWeßling, BY, DE, Germany
-
EducationNot mentioned