Job Description

About the Role:

We are seeking a proactive and customer-focused

IT Support Engineer (Level 1)

to provide technical support to end users across hardware, software, and network systems. The ideal candidate will be a strong communicator with hands-on experience troubleshooting desktops, laptops, and common business applications in a fast-paced environment.

Key Responsibilities:

Provide first-line technical support for desktops, laptops, printers, and peripherals (Windows & macOS). Respond to user incidents and service requests via ticketing system, email, or phone. Diagnose and resolve hardware, software, and network connectivity issues. Install, configure, and maintain operating systems, applications, and IT equipment. Support Microsoft 365, email setup, and basic Active Directory administration (password resets, user creation). Assist with software updates, patch management, and antivirus maintenance. Log all issues and actions taken, ensuring timely ticket resolution. Escalate unresolved technical issues to higher-level support when necessary. Provide excellent customer service and maintain a professional demeanor at all times.

Requirements:

Bachelor’s degree or diploma in IT, Computer Science, or related field. 1–2 years of experience in an IT support or helpdesk role. Strong knowledge of Windows OS, Microsoft 365, and common desktop applications. Familiarity with networking basics (IP, DNS, DHCP, VPN). Excellent problem-solving and communication skills. Ability to work independently and manage multiple tasks simultaneously.

Preferred Qualifications:

CompTIA A+, Microsoft, or ITIL certifications. Experience with ticketing systems (ServiceNow, Jira, or similar). Exposure to remote desktop tools (TeamViewer, AnyDesk, etc.).
Job Types: Full-time, Contract
Contract length: 12 months

Application Question(s):

Do you have valid work permit in Germany? Can you join us immediately?
Language:

German (Required) English (Required)
Location:

Stuttgart (Required)
Work Location: In person