Job Description

Bragi was founded in 2013 and launched the world's first Truly Wireless Earphones in 2015 (yes, a whole 12 months before the Airpods...)



Since then, We have evolved from a promising startup to a market-moving creator of innovative technology, opening the new category of Truly Wireless Earphones. Bragi transformed into a software enabler for consumer brands, focusing on scaling its technology after investing more than $90 million in software and AI.



Now we are a leader in the AI headphone space, known for our smart devices that integrate seamlessly into users' lives. With a focus on innovation and user experience, we are driving the evolution of wearable technology



IT Support Engineer - Munich Based



This position has minimum 3 days/week in-office responsibilities



Tasks



Provide IT support and troubleshooting to a wide range of employees across Windows, macOS, and Linux environments Manage and support SaaS applications such as Microsoft 365, Monday CRM, Airtable, GitLab, Atlassian, and more Work with structured data (tables, linked records, syncing automations) and troubleshoot data sync automation errors Create and maintain automations and integrations (Make, Zapier, Power Automate, APIs, OAuth 2.0) Assist in expanding, managing, maintaining, monitoring, and documenting Bragi's IT infrastructure, IT policies, and SaaS audits Support mission-critical services and servers, assisting teams in deploying updates and enhancements Ensure the technical and physical security of all network-attached hardware according to accepted security policies, standards, and procedures Provide technical support and management for network components, including routers, firewalls, switches, controllers, and wireless access points

Requirements



Degree in Computer Science, IT, or related field, or equivalent professional experience Experience supporting and managing SaaS tools such as Microsoft 365, Monday CRM, Airtable, GitLab, Atlassian, and more Knowledge of structured data, APIs, automation tools (Make, Zapier, Power Automate) Experience with SSO and Entra ID, Client/Server administration, networking, and virtualized environments Command-line skills and troubleshooting mindset

Nice to have:

Familiarity with scripting for automation and troubleshooting (e.g., PowerShell, Bash, Python) Interest in improving IT security, system monitoring, and backup strategies Basic understanding of automation tools (e.g,. Ansible, Terraform) Experience supporting GitLab Runners and troubleshooting build or deployment issues

Benefits



Central Office A technically challenging role supporting diverse IT systems in a fast-growing tech company A flexible online Learning & Development program: choose where you want to improve yourself 10 professional coaching sessions with experts to support your growth * We have the usual start-up goodies (breakfast, lunch, beers, events, quizzes)