Job Description

Duties & Responsibilities:

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and

mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing,

network/remote access this position works collaboratively with the Service Desk for end user break/fix and

other support functions.

Duties shall include, but not be limited to:

Diagnosing and troubleshooting desktop system,printer and operating problems Consulting and instructing users on hardware andsoftware questions/issues Collaborate with other IT Services Data Centerand Network Infrastructure teams Install, maintain and upgrade equipment and itsassociated infrastructure Runs diagnostic tests to isolate system problemsas well as proactive activities Operating Systems Windows, OS-X MS Office (Windows and knowledge of Mac)software Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote
Desktop, VNC

Hands on experience removing viruses and spyware using various tools (Windows)
Identifies, researches, and resolves technical problems including forming an RCA

Responds to telephone calls, email, service tickets, and dispatched requests for technical support Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window.

Base Requirements

Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments Very good command of both English and the local language, C1 level. Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment Experience in working with a helpdesk operation,to include Windows and Mac clients 2 years’ Experience with mobile applications/products including: iPhone, iPad, and Android Platforms Expertise in iPad / iPhone Self-starter that is able to collaborate actively with others in a cross-functional team Proven attention to detail and high standards for quality Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary.
Job Type: Contract
Contract length: 1 month

Pay: 3.800,00€ - 4.000,00€ per month

Experience:

IT/Desktop Support: 5 years (Required)
Language:

German (Required) English (Required)
Work Location: In person