Job Description

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.
Duties shall include, but not be limited to:

Diagnosing and troubleshooting desktop system, printer and operating problems Consulting and instructing users on hardware and software questions/issues Collaborate with other IT Services Data Center and Network Infrastructure teams Install, maintain and upgrade equipment and its associated infrastructure Runs diagnostic tests to isolate system problems as well as proactive activities Operating Systems Windows, OS-X MS Office (Windows and knowledge of Mac) software Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC Hands on experience removing viruses and spyware using various tools (Windows) Identifies, researches, and resolves technical problems including forming an RCA Responds to telephone calls, email, service tickets, and dispatched requests for technical support Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops
Job Types: Full-time, Contract

Pay: 220,00€ - 225,00€ per day

Experience:

Desktop Support: 3 years (Required)
Language:

* Fluent German (Required)