Job Description

For our Office in Frankfurt Gateway Gardens we are seeking an IT Service Support Specialist (m/f/d) to join our team and build a reliable, customer-oriented IT support function



In this role, you will be at the forefront of ensuring that our colleagues across the company have the tools, systems, and assistance they need to perform at their best. By providing hands-on technical support, proactively solving issues, and contributing to continuous improvements, you will play a key part in shaping a seamless digital workplace experience.

FACTS

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Location

Frankfurt / Main

Employment level

Direct entry

Function

IT

Working time

Full time

Tasks
Ensures establishment of efficient and functioning relationship with IT support domain’s vendors and service providers Analyses and identifies root causes of IT problems Performs necessary approval tasks assigned by the official corporate approval authorization matrix Analyses the requests and incidents active on the help desk system for escalation to IT System Engineers’ , IT Network Engineers’ or System Support Engineers' attention. Evaluates and submits the help desk records on the system for appropriate IT unit or personnel Delivers end user devices provided by the company for users Manages the maintenance and troubleshooting activities of printers Provides general end user support via phone or on-premise/hands-on support Software and Hardware Upgrade Controlling and Auditing access to resources Installing, Configuring and Delivering Client Computers, Printers, Scanners and other IT equipment to the end-users Provides Level 1 and Level 2 support on cases reported through CRM System, e-mail, telephone or on-site visit Benefits
Behind the scenes

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Requirements

Good oral and written communication skills in English, Turkish and German language are required

Minimum Technical School, Bachelor Degree in Computer Science or a related discipline or equivalent work experience. Minimum of 2 years of professional work experience in IT Service Support. Completion of commercial vocational training. Basic level of Operations IT Systems hardware and software experience. Company