Job Description

COMPANY DESCRIPTION

About the DOUGLAS Group

The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,900 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2023/24, the DOUGLAS Group generated sales of 4.45 billion euros and employed around 19,200 people across Europe. It was named the World’s Top Company for Women in 2025 among all retail and wholesale companies by Forbes. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.



For further information please visit the DOUGLAS Group Website.

Sub-Headline

For our headquarters in Düsseldorf we are looking for you as IT Manager - Retail Operations (f/m/x)

TASKS WITH IMPACT

As part of the "Store Operations" team in the "Retail Solutions" department, you provide our Beauty Experts in stores across Europe with digital and innovative solutions to enable and simplify in-store processes. Your mission is to support our Beauty Experts' daily work with high-quality applications. You will take care of various products used in our stores and develop them further in collaboration with the business:


Manage stakeholder and supplier relations Drive product development for global usage in collaboration with business teams across different countries Coordinate with national and international departments and internal IT teams to clarify requirements and implement changes Ensure a stable application operation during change and run phases, with a focus on quality and adherence to timelines Carry out operational tasks in day-to-day business and support in resolving issues related to the application Take ownership of the application as a key expert – from concept creation, training and documentation materials, to delivering trainings, ensuring quality, and facilitating knowledge transfer within the team Collaborate with external service providers on projects – from conception and testing to rollout and continuous development of the application Maintain and continuously improve system documentation to ensure transparent and sustainable knowledge transfer within the team and to all involved stakeholders Monitor technical trends & innovations, legal developments, and security requirements to ensure a future-proof and compliant system operation for the stores

YOUR SKILLS

Completed studies in (business) informatics, business administration or a comparable qualification with relevant professional experience in retail Alternatively: Completed vocational training and studies in retail or retail management with experience in technical roles Minimum of 3 years of professional experience in a comparable role Strong IT and retail affinity, a solution-oriented mindset and excellent service understanding Independent and structured way of working with a high standard of quality Strong team player with excellent communication skills when interacting with internal and external stakeholders Excellent verbal and written communication skills in both German and English

OUR BENEFITS FOR YOU

We want you to feel comfortable at your job. That’s why you’ll receive your own individual work equipment.



Your personal development: We want you to grow with us. Become part of our mentoring program, make use of our E-learning platforms and take advantage of many more individual development offers.



30 days of vacation per year



You like a hybrid working model? We offer a balance between mobile work and office days in a collaborative environment (average of 8 days/month)



Super Sale: Our employee discount for both online and in store is the cherry on the top. Not enough? More discount opportunities are available to you thanks to our corporate benefits.



? You like fitness? Great! Then our gym pass is just right for you.



Canteen & bistro, as well as free drinks



A positive and motivating environment & celebration of successes



? A positive and motivating environment & celebrating successes at regular company events such as DOClub, summer party, Women's Day, etc.

DOES THIS APPLY TO YOU?

Then become part of our international company and send your application including your earliest possible starting date and your salary expectations.



As an international employer, we stand for equal opportunities and diversity. Therefore, we welcome applications from mothers, fathers, people with disabilities and people from the LGBTQIA+ community. Please let us know if, for example, we should use a gender-neutral pronoun, if you need barrier-free access to our offices or if you want us to allow more time for the application process.

We can´t wait to meet you!

Job Reference: HQ01774