Job Description

Do you want to progress professionally and desire a job where you are challenged and supported? With regular working hours, good benefits, and diverse opportunities for further development? Then you've come to the right place: Our business Partner, the Miele company, offers an attractive position as Customer Delight Manager m/w/d at their location in Gütersloh, Germany. Apply online right away. We value equal opportunities and welcome applications from people with disabilities.
Aufgaben
We are looking for a dynamic and motivated Customer Experience Manager m/f/d to join the global Brand Management team. The role is to champion the customer experience strategy, ensuring it is deeply embedded within the organization and consistently delivers exceptional customer delight, driving brand loyalty and business growth.
We are looking for a well-organized and structured person, able to plan and execute Customer delight projects in alignment with Miele's brand and customer experience strategy and empower cross-functional collaboration.
We need someone with international experience and perspective, who will work in a highly dynamic, diverse, and international team, shaping how Miele is perceived by customers across the globe.
Your Responsibilities

• You manage cross-functional customer experience projects to leave a perceivable und relevant impact on our branded customer journey
• You analyze touchpoints influence and propose Customer delight initiatives to impact the meaningfulness, difference and salience of our brand
• You gather and consolidate customer feedback, analyze customer KPIs, and identify bot pain points and delight moments — turning insights into actionable initiatives
• You oversee pilot projects in selected markets and at key touchpoints to test und optimize new approaches that enhance the customer experience
• You develop and define customer personas and representative profiles to netter understand and meet the needs and expectations of our customers

Profil

• You hold a university degree with a focus on marketing or a comparable field

• You have professional experience in customer experience management and cross-functional project management

• You work in an analytical, structured, and goal-oriented manner and are highly self-motivated

• You enjoy cross-functional work as well as bringing together diverse teams und departments around a common goal
• You are fluent in English, both written and spoken, with confidence in bot communication and negotiation

Wir bieten
This is a temporary contract as a maternity leave cover (apprix. 12 months)
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